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Ironport licensing "user"

Hi Team,

Could you explain the ironport licensing. what is meant by the term "user"?

Regards,

Aditiasyah

2 ACCEPTED SOLUTIONS

Accepted Solutions
Beginner

Easiest to think of a user as

Easiest to think of a user as a person in your organisation who sends email or receives email through the ironport. If a person has multiple email aliases that is still one user.

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Cisco Employee

The 50 users are still

The 50 users are still covered.  The appliance is not going to count/disable based on any counters or usage tied to the license/feature keys.

The Sales Ops/Account team should be selling the license/feature keys based on appliance sizing, and the expected users or product environment.  You should open a dialog directly with your Sales Ops/Account team or Reseller to directly answer the users per license/feature key.

If there are specific licensing questions - you can also contact our Global Licensing Operations (GLO):

https://tools.cisco.com/SWIFT/LicensingUI/Home

 

Licensing FAQ

 

Phone: 1-800-553-2447, opt 3

Request to have a case opened for GLO/Licensing.

 

Their email directly is: licensing@cisco.com

 

Hope this helps!

-Robert

 

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

View solution in original post

3 REPLIES 3
Beginner

Easiest to think of a user as

Easiest to think of a user as a person in your organisation who sends email or receives email through the ironport. If a person has multiple email aliases that is still one user.

View solution in original post

Highlighted

 if we have 100 user license,

 

if we have 100 user license, and the real user is 150, what happened to the 50 user?

 

Thank for your answer

Highlighted
Cisco Employee

The 50 users are still

The 50 users are still covered.  The appliance is not going to count/disable based on any counters or usage tied to the license/feature keys.

The Sales Ops/Account team should be selling the license/feature keys based on appliance sizing, and the expected users or product environment.  You should open a dialog directly with your Sales Ops/Account team or Reseller to directly answer the users per license/feature key.

If there are specific licensing questions - you can also contact our Global Licensing Operations (GLO):

https://tools.cisco.com/SWIFT/LicensingUI/Home

 

Licensing FAQ

 

Phone: 1-800-553-2447, opt 3

Request to have a case opened for GLO/Licensing.

 

Their email directly is: licensing@cisco.com

 

Hope this helps!

-Robert

 

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

View solution in original post