03-07-2014 12:12 AM
Hi Team,
Could you explain the ironport licensing. what is meant by the term "user"?
Regards,
Aditiasyah
Solved! Go to Solution.
03-10-2014 01:20 AM
03-10-2014 12:06 PM
The 50 users are still covered. The appliance is not going to count/disable based on any counters or usage tied to the license/feature keys.
The Sales Ops/Account team should be selling the license/feature keys based on appliance sizing, and the expected users or product environment. You should open a dialog directly with your Sales Ops/Account team or Reseller to directly answer the users per license/feature key.
If there are specific licensing questions - you can also contact our Global Licensing Operations (GLO):
https://tools.cisco.com/SWIFT/LicensingUI/Home
Phone: 1-800-553-2447, opt 3
Request to have a case opened for GLO/Licensing.
Their email directly is: licensing@cisco.com
Hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)
03-10-2014 01:20 AM
03-10-2014 01:43 AM
if we have 100 user license, and the real user is 150, what happened to the 50 user?
Thank for your answer
03-10-2014 12:06 PM
The 50 users are still covered. The appliance is not going to count/disable based on any counters or usage tied to the license/feature keys.
The Sales Ops/Account team should be selling the license/feature keys based on appliance sizing, and the expected users or product environment. You should open a dialog directly with your Sales Ops/Account team or Reseller to directly answer the users per license/feature key.
If there are specific licensing questions - you can also contact our Global Licensing Operations (GLO):
https://tools.cisco.com/SWIFT/LicensingUI/Home
Phone: 1-800-553-2447, opt 3
Request to have a case opened for GLO/Licensing.
Their email directly is: licensing@cisco.com
Hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)
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