Ironport licensing "user"

[aditiasyah riyadi]

Hi Team,

Could you explain the ironport licensing. what is meant by the term "user"?

Regards,

Aditiasyah

[David Miller · Accepted solution]

Easiest to think of a user as a person in your organisation who sends email or receives email through the ironport. If a person has multiple email aliases that is still one user.

[aditiasyah riyadi]

if we have 100 user license, and the real user is 150, what happened to the 50 user?

Thank for your answer

[Robert Sherwin · Accepted solution]

The 50 users are still covered.  The appliance is not going to count/disable based on any counters or usage tied to the license/feature keys.

The Sales Ops/Account team should be selling the license/feature keys based on appliance sizing, and the expected users or product environment.  You should open a dialog directly with your Sales Ops/Account team or Reseller to directly answer the users per license/feature key.

If there are specific licensing questions - you can also contact our Global Licensing Operations (GLO):

https://tools.cisco.com/SWIFT/LicensingUI/Home

Licensing FAQ

Phone: 1-800-553-2447, opt 3

Request to have a case opened for GLO/Licensing.

Their email directly is: licensing@cisco.com

Hope this helps!

-Robert

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