01-26-2012 11:58 AM
Hi,
Does anyone know when the IronPort Outlook Plug-in will support a PC that is configured with Windows7 and Outlook 2010 64 bit?
Thanks
Beth
01-26-2012 12:47 PM
Hi Beth,
What is the plugin expected to do ? Are you referring to images being displayed in outlook which are blocked as they are being prompted by the WSA for authentication ? If not please provide me with more information in regards to this plugin.
Sincerely,
Erik Kaiser
Hours 8:00 am - 5:00 pm PST
Customer Support Engineer
Cisco IronPort Customer Support
Support Portal: http://www.cisco.com/web/ironport/index.html
Toll-Free Customer Support
United States: 1-877-641-IRON (4766)
International: http://www.cisco.com/web/ironport/contacts.html
01-26-2012 12:54 PM
Erik,
She is talking about a 64-bit version of the Cisco Ironport Email Security Plugin that allows you report email as spam or not spam.
Beth: I wouldn't hold your breath of the 64-bit plugin. When the previous version was released a tech I spoke with said they had no plans for 64-bit version. However since the new release (7.2.0.039) you may want to call tech support and talk to someone.
I had to do that this morning to get a 32-bit version of 7.2.0.039 because we have C150 but they are not listed on the download site anymore hence I could not download the current version.
Jamie
01-26-2012 01:09 PM
Jamie,
Thanks so much. That is exactly what I was talking about. I spoke with a tech a couple weeks ago and she told me that support for 64-bit would be added in version 7.2. We have a C170, so I was able to easily download 7.2.0.039 this morning. But I was still unable to install on a PC with 64-bit Outlook.
Erik,
As Jamie mentioned above, I hoping to find out when the Cisco IronPort Email Security Plugin that allows you to report spam and not spam, and allows users to easily encrypt a message with the click of a button will be availabe for a PC that is configured with Windows7 64-bit and Outlook 64-bit.
Thanks,
Beth
01-26-2012 01:23 PM
Beth,
We recognize the desire for the plugin to support 64-bit Outlook 2010, and it's currently tentatively slated for the next version (7.3). 7.3 hasn't been through our internal commit process yet, so it's conceivable support for 64-bit Outlook 2010 will be moved out, but everyone on the team considers it a high priority.
If you haven't already done so, I'd suggest opening a support case and asking the support engineer to add a sighting for your company to bug 74664. While we know there's a lot of interest, it doesn't hurt to add another sighting, and if we have to cut things, things with high customer interest are less likely to be cut.
Brian Matthews
Cisco IronPort Encryption Architect
01-26-2012 01:27 PM
Brian,
Thank you so much. I will do that.
Beth
01-26-2012 01:35 PM
Me three!
Greg
**********************************************************************
We recognize the desire for the plugin to support 64-bit Outlook 2010, and it's currently tentatively slated for the next version (7.3). 7.3 hasn't been through our internal commit process yet, so it's conceivable support for 64-bit Outlook 2010 will be moved out, but everyone on the team considers it a high priority.
If you haven't already done so, I'd suggest opening a support case and asking the support engineer to add a sighting for your company to bug 74664. While we know there's a lot of interest, it doesn't hurt to add another sighting, and if we have to cut things, things with high customer interest are less likely to be cut.
Brian Matthews
Cisco IronPort Encryption Architect
01-27-2012 05:50 PM
Me 4!!! (and I'll ask at the CSS Forum too).
07-23-2012 12:51 PM
Any update to this?
02-22-2013 08:39 AM
It's been a year since this was first posted. The plug-in version is still at 7.7.0.039. Any update on this since it was mentioned that this is a priority for Cisco?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide