M170 Critical Alert (Version 11.0.0-115)

[ubecker]

We get almost every day a critical alert from our M170. We found some similar questions her, but no answers. Is there any solution?

The Critical message is:

An application fault occurred: ('navigation/HelpBarYUI.py my_tasks_list_submenu|641', "<type 'exceptions.keyerror'="">", "'varstore'", '[util/Aquarium.py screenLoop|413] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|580] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1614] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|982] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|926] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|202] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|396] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_mainmenu|454] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_list_submenu|641]')

Version: 11.0.0-115

Serial Number: ...

Timestamp: 15 Sep 2017 08:37:11 +0200

[Robert Sherwin · Accepted solution]

I would suspect that you are seeing the following defect:

Application fault happens if delete SLBL records one after another

Workaround:

Turn off the Cross-Site Request Forgeries (CSRF) feature, or wait for fixed AsyncOS release.

To implement this workaround go to the Command Line Interface (CLI) and run the command "adminaccessconfig". Then run the subcommand "CSRF" and disable this feature.

If this does not correct, I would recommend opening a support case to further investigate the Application Fault.

[ubecker]

Looks good. We disabled CSRF and had no more messages since one week. Thanks.