Message tracking hotmail Ironport "Queued mail for delivery"

[sgarayes]

Hi guys,

Currently on the Ironport devices when message_tracking is carried out to the hotmail.com and hotmail.cl domain and the Show details check is verified that most emails are found with the status "Mail queued for delivery".

As a test the following mail was generated in which it was sent correctly, however it appears with the status message "Queued mail for delivery".

Please help.

[Libin Varghese]

Hi,

The ESA queues emails for delivery at the end of workqueue processing which is the line at 15:49:39 Message 126965051 queued for delivery.

Everything after DCID is created is at the remote server side, IP of the server would be displayed in the DCID.

The SMTP response "queued for delivery" seen at the delivery connection (DCID) is what the remote server gave the ESA as an indication that the email was queued for delivery on the remote server and they have accepted the entire email.

The SMTP response is something that would be configurable on that remote server, documentation should be available online depending on the type of server.

Thank You!

Libin Varghese

[sgarayes]

Thank you very much.

[Ah15]

Spoiler

Can you help in this case, as a message is delivered without an attachment?
When tracking the message I found that is queued for delivery.!

Thanks,

[Mathew Huynh]

Hey Ah15,

It looks like the email in question delivered was 1.4mb approx.
So we delivered quite a large email - may i ask if you could provide a screenshot or the full message tracking (feel free to blank out any sensitive information) so we can check.

I would also like to ask to ensure we are logging attachments on the message tracking to review:
https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118808-technote-esa-00.html

Regards,
Mathew