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Message Tracking not working

smtp admin
Level 1
Level 1

Hi,

We have observed strange issue with message tracking service on our Ironport  Aplliance. When we access message tracking  It says

"Could not establish connection to Message Tracking service."

What could be the issue? in the trackerd logs it say's

Mon Oct  8 15:02:49 2012 Info: Tracking parser started

Mon Oct  8 15:02:49 2012 Info: Tracking parser connection refused; service may be down

Is there any message tracking Service that needs to be started manually?

1 Reply 1

Donald Nash
Level 3
Level 3

I have yet to find a way to restart individual services myself. Your choices, as far as I know, are to call tech support and have them do it, or reboot.

++Don