No System administration -> Alerting

[ozorgnax1]

I wish to setup email notifications for my email security, however I do not have the option  

System Administation -> Alerting 

in either my SMA or ESA

Neither do I have package capture in support!

Why?

[ozorgnax1]

Versions:

Cloud Email Security Appliance

Version: 13.0.0-392

Content Security Management Virtual Appliance

Version: 13.0.0-249

[ppreenja · Accepted solution]

Hello ozorgnax1,

This is because you are using Cloud Email Security appliance (CES). For CES appliance, there is a dedicated team which monitors your appliances and will reach out to you via Cisco TAC to alert you about any issues on your appliances. However, if you still require your email-ids to be configured on your CES appliance you can reach out to Cisco TAC support and open a case for adding your email-ids to the CES appliances.

Similarly, you can take packet captures on CES appliances only with Administrator roles and hence for the same you can reach out to Cisco TAC for assisting with the packet captures as well.

I hope the above information helps!

Cheers,
Pratham

[ozorgnax1]

Thank you very much

I had suspected as much :(

Guess I will have to go through TAC then

[ppreenja]

Hello ozorgnax1,

No worries. It is a pleasure to answer your query and being able to assist you.

Cisco TAC is there to support you 24x7 and hence you need not worry about any assistance on the same from Cisco TAC anytime. :)

Cheers,
Pratham