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Receiving multiple alert from ESA

MailAdmin
Level 1
Level 1

We are receiving multiple alert from ESA device and below are the alert, i want to is there any issue or we need to make any change for these alert, are they affecting any mail flow. version is 14.0.0-698

Alerts:

The case application tried and failed 3 times to successfully complete an update. This may be due to a network configuration issue or temporary outage.

2 Replies 2

UdupiKrishna
Cisco Employee
Cisco Employee

This could be a result of several issues (locally to the ESA or network etc). 

From the CLI of the affected ESA, run "updatenow force". Wait for at-least 20 mins and verify if the alerts stop. If they dont stop I would recommend contacting TAC for assistance.

saliyev
Cisco Employee
Cisco Employee

case application refers to AntiSpam. could be due to connectivity issue with update server.
I recommend to check case status in CLI by following commands: antispam status  or  'enginestatus all' also to check status of all engines.

if it is out of date, try - antispamupdate force ; or ; updatenow force.
then check antispam status again by above commands.

for further tshoot, you can check 'updater_logs' log in ESA's CLI: tail updater_logs