We've been attempting to use an Incoming Content Filter to handle a unique situation. We have an employee who left and in his departure, his e-mail now needs to be variably redirected between two people. Emails from a specific domain to the ex employee should have the ex-employee's email address replaced with a current e-mail employee. Emails from all other domains should pass through as normal, our Exchange server is setup with an alias on the other current employee's e-mail address for the ex-employee's address.
What we have seen is that with a content filter where the action is "Change Recipient to", the correct employee is getting the e-mails, BUT, anyone else that was on the to distribution line is not getting them. In addition, in the current employee's outlook, to him it looks like the email is still addressed to everyone that would have originally received it.
To demonstrate:
[email protected] = ex-employee
[email protected] = current employee who should receive all e-mails from @domain.net where [email protected] is on the To or CC list
[email protected] = current employee who should receive all other emails that were addressed to [email protected]
Email from [email protected] to [email protected] comes in and is correctly reassigned to [email protected] although they see that the To address shows as [email protected]
Email from [email protected] to [email protected];[email protected];[email protected]; this e-mail comes in and instead of going to C1,C3, and C4, only gets delivered to [email protected] although they see it as being to C2, C3, and C4.
Any ideas on how we can simply replace any instances of [email protected] with [email protected] regardless of the To/CC/BCC list and maintain all the other recipients still?
