cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Cisco Secure Email Support Community

Product Support Talos Support Cisco Support Reference + Current Release
Gateway Reputation Lookup Open a support case Secure Email Guided Setup
Gateway: 14.0.2-020
Cloud Gateway Email Status Portal Support & Downloads docs.ces.cisco.com
Email and Web Manager: 14.1.0-239
Email and Web Manager Web & Email Reputation Worldwide Contacts Product Naming Quick Reference
Reporting Plug-in: 1.1.0.136
Encryption Bug Search
Encryption Plug-in: 1.2.1.167
Cloud Mailbox Notification Service
Outlook Add-in(s): More info

523
Views
5
Helpful
1
Replies
myerss
Beginner

Retrospective Verdict Email not Found in Tracking

Hello,

Occasionally we will get the Retrospective verdict received emails from our IronPort C300V. However, sometimes when we copy and paste the SHA256 hash in to the message tracking to have a closer look at the message, it comes back as not found. Is there a reason for this? Has the message been completely erased from the system?

Thank you!

Shawn

1 REPLY 1
marc.luescherFRE
Enthusiast

Let me have a look the next time I get one.

 

My understanding is that it should at least still be recorded in message tracking but removed from the O365 tenant.

 

Regards

Marc

Create
Recognize Your Peers
Content for Community-Ad