Hello,
The IP address that my client is using to send has been listed as "Spam Level - Critical"
I made a ticket to ask for the reputation to be adjusted, but was denied with them saying the following:
"RESOLVED_CLOSED : UNCHANGED - Our worldwide sensor network indicates that spam originated from the submitted IP. We suggest checking these possibilities to help isolate the root cause of the spam originating from your IP, including, but not limited to: - A server, user computer, router or switch on the IPs network may be compromised by a trojan spam virus; - There may be an open port 25 through which a spammer may be gaining access and sending out spam; - A user may be sending spam through the IP. - Compromised hosting or mail accounts, which are then used to authenticate and send through other ports. In general, once all issues have been addressed (fixed), reputation recovery will be automatic and can take anywhere from a few hours to just over one week to improve. Regards, Reputation Support"
There is no reason to believe a bad actor sending out spam through the IP. This IP is used to send internal messaging only and no internal reports of spam have been made. Is it possible to get more context on what is considered "spam"? There was a large volume spike two days ago from the IP - could this be considered spam sending or would that be evaluated in email volume? As these are internal messages, they are sent in batches as necessary but could be throttled. Would spam relate to something moreso within the content of the message that could be getting flagged?
Looking for any assistance in a deeper explanation of what is meant by spam
