We have a department using the Cisco API to pull Outgoing email statistics from our SMA. They are interested in the stats I highlighted below in Red. Specifically, we are seeing some CRES_Failed occurences. Can you explain what these numbers actually mean and how would we dig in to the failures to determine what exactly is happening to cause them. I have searched the logs and cannot match them up. What does it mean when Outgoing CRES failed?
Specific API Call Example:
https://dhxxxx-sma1.iphmx.com/sma/api/v2.0/reporting/mail_outgoing_traffic_summary?startDate=2021-08-01T19:00:00.000Z&endDate=2021-09-07T19:00:00.000Z&device_type=esa&device_group_name=Hosted_Cluster
{
"meta": {
"totalCount": -1
},
"data": {
"type": "mail_outgoing_traffic_summary",
"resultSet": [
{
"detected_virus": 0
},
{
"cres_successful": 14690
},
{
"cres_failed": 8
},
{
"threat_content_filter": 0
},
{
"total_dlp_incidents": 0
},
{
"total_clean_recipients": 7312287
},
{
"total_recipients_processed": 7312287
},
{
"ims_spam_increment_over_case": 0
},
{
"detected_amp": 0
},
{
"total_recipients": 7296862
},
{
"detected_spam": 0
},
{
"total_hard_bounces": 375010
},
{
"detected_virus_per_msg": 0
},
{
"malicious_url": 0
},
{
"total_recipients_delivered": 6921852
}
]
}
}
