Product Support | Talos Support | Cisco Support | Reference + | Current Release |
---|---|---|---|---|
Gateway | Reputation Lookup | Open a support case | Secure Email Guided Setup | |
Cloud Gateway | Email Status Portal | Support & Downloads | docs.ces.cisco.com | |
Email and Web Manager | Web & Email Reputation | Worldwide Contacts | Product Naming Quick Reference | |
Encryption | Bug Search | |||
Cloud Mailbox | Notification Service |
Hey,
since today wie got lot`s of false positiv in the Outbreak Filter: Scam: Money Mule Could you please review the Filter?
Message 235804 quarantined to Outbreak by Virus Outbreak Filters rule. Scam: Money Mule
The Message which was quarantined was plain-text and send from google mail same Problem when mail from gmx.
Thanks a lot!
Claudius
Solved! Go to Solution.
Hi Claudius,
For cases like this it is advisable that you open a Customer Support case.
You can use Cisco IronPort Support portal :
http://tools.cisco.com/ServiceRequestTool/create/launch.do
Or
The support request:
System Administration > Technical Support > Support Request page
Or
Phone
http://www.cisco.com/web/ironport/contacts.html#~tab-3
I hope this helps.
Regards,
Valter
Hi Claudius,
For cases like this it is advisable that you open a Customer Support case.
You can use Cisco IronPort Support portal :
http://tools.cisco.com/ServiceRequestTool/create/launch.do
Or
The support request:
System Administration > Technical Support > Support Request page
Or
Phone
http://www.cisco.com/web/ironport/contacts.html#~tab-3
I hope this helps.
Regards,
Valter