The Critical message is: An application fault occurred: ('egg/command_client.py call|242'

[Joko Wibowo]

I have received critical message, the message is :

An application fault occurred: ('egg/command_client.py call|242', "<type 'exceptions.NameError'>", "global name 'TIME_INTERVAL_TO_ENTER_CORRECT_PASS' is not defined", '[ftpd/server.py _run|243] [ftpd/server.py cmd_pass|789] [ftpd/main.py authorize|172] [egg/command_client.py call|242]') fun: <bound method ironport_acl_ftp_channel.cmd_pass of server: <ftpd.server.ftp_server instance at 0x91a5f518> current_mode: a addr: ('10.205.57.214', 52789) conn: <sock fd=97/97 domain=2 type=1 at 0x91bb6878> session_id: 17 thread_id: 1135887 closing: 0 authorized: 0 user: 'admin'>

Version: 11.0.0-132

What is the critical message mean? Is there any work around and solution?

Thanks,

J A Wibowo

[balaji.bandi]

Look like some internal error, suggest to Open a TAC case to investigate further.

[charella]

Possibly this
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf94139
SMA - Unable to access FTP after incorrect password

Patched version listed in the link.
Your version 11.0.0-136 would be impacted