Hi,
I'm having a bit of an issues with white space and email footers. This might get confusing trying to explain, but here goes...Any outbound email from certain domains are tagged with a plain text disclaimer which works fine, it arrives at the destination as it should do (hotmail.com for example) with the disclaimer intact. The email is then replied to and all of a sudden a few lines of white space (or extra break lines?) will be added to the disclaimer. The message is then replied back (so its gone out, then back in and out again) where another disclaimer is applied under neither. When the message is replied back again from hotmail the first disclaimer has twice as much white space in it before and the second disclaimer has a few in. The bigger the email thread the more white space is added and its getting to a point that small conversation emails are over 3MB in size due to this.
I've spoken to the ironport support but they claim that its getting misformatted from the other side as its converting the plain text to HTML so thats as far as they'll go (other then recommend me come here). It happens from any client thats replying back in HTML/real text and its causing us and our customers a lot of problems.
Has anyone had a similar problem before with something like this or any ideas of what to try to resolve?
Below is an example of what I mean which shows the problem better then I can explain it
--------------------------------------------------------------------------
reply 3
From: Test@testdomain.com
To: test2@testdomain.com
Date: Mon, 8 Mar 2010 15:16:09 +0000
Subject: RE: test
Reply 2
From: Andrew Bennett [mailto:test2@testdomain.com]
Sent: 08 March 2010 15:16
To: Andrew Bennett
Subject: RE: test
reply 1
From: Test@testdomain.com
To: test2@testdomain.com
Date: Mon, 8 Mar 2010 15:13:30 +0000
Subject: test
test
This communication and any attachments contain information which is confidential and may
also be privileged. It is for the exclusive use of the intended recipient(s). If you are
not the intended recipient(s) please note that any form of disclosure, distribution,
copying or use of this communication or the information in it or in any attachments is
strictly prohibited and may be unlawful.
If you have received this communication in error, please return it with the title received
in error to test3@testdomain.com then delete the email and destroy any copies of it.
E-mail communications cannot be guaranteed to be secure or error free, as information
could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or
contain viruses. We do not accept liability for any such matters or their consequences.
Anyone who communicates with us by e-mail is taken to accept the risks in doing so.
All correspondence is supplied on a confidential basis and remains the property of
Test site. Opinions, conclusions and other information in this e-mail and any
attachments which do not relate to the official business of the firm are neither given
nor endorsed by it.
Regardless of content, this e-mail shall not operate to bind Test site to any
order or other contract unless pursuant to explicit written agreement.
We want to hear all your funny, exciting and crazy Hotmail stories. Tell us now
This communication and any attachments contain information which is confidential and may
also be privileged. It is for the exclusive use of the intended recipient(s). If you are
not the intended recipient(s) please note that any form of disclosure, distribution,
copying or use of this communication or the information in it or in any attachments is
strictly prohibited and may be unlawful.
If you have received this communication in error, please return it with the title received
in error to test3@testdomain.com then delete the email and destroy any copies of it.
E-mail communications cannot be guaranteed to be secure or error free, as information
could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or
contain viruses. We do not accept liability for any such matters or their consequences.
Anyone who communicates with us by e-mail is taken to accept the risks in doing so.
All correspondence is supplied on a confidential basis and remains the property of
Test site. Opinions, conclusions and other information in this e-mail and any
attachments which do not relate to the official business of the firm are neither given
nor endorsed by it.
Regardless of content, this e-mail shall not operate to bind Test site to any
order or other contract unless pursuant to explicit written agreement.
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