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AMP Upgrade issue from 7.1.5 to 7.2.11 - A driver error caused the upgrade to fail. AMP for Endpoints has restarted successfully and this computer is currently protected

We are upgrading few servers from AMP conenctor 7.1.5 to 7.2.11, however machines are not upgrading and failed because of below error in "Device Trajectory".

 

Error - Connector update from 7.1.5 to 7.2.11 failed. Error: A driver error caused the upgrade to fail. AMP for Endpoints has restarted successfully and this computer is currently protected..

 

Can someone please help how this can be remediated.

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Matthew Franks
Cisco Employee
Cisco Employee