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Exlcusion for Hidden Folder

PaulMartinez24173
Level 1
Level 1

‎01-27-2021 02:35 PM

Is it possible to exclude hidden folders in Cisco AMP? We have app developers who create windows 10 apps and these apps run from program files->windowsapps. I tried to exclude this folder as Path in the exclusions folder but when we try to run the application they automatically crash. We have noticed that turning off TETRA allows the application to run without issue, but we don't want to disable TETRA in our environment.

1 Reply 1

Oliver Kaiser
Level 7
Level 7

‎02-02-2021 12:18 AM - edited ‎02-02-2021 04:09 AM

Excluding hidden (C:\Example\.myHiddenDirectory) paths is supported on AMP4Endpoints. Maybe the issue is related to some temp. files that are being created by the programs. I would suggest reviewing the following tech-note which explains exclusion best practices in detail https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/213681-best-practices-for-amp-for-endpoint-excl.html#anc12 and if you still encounter the issue I would suggest using the AmpHealthChecker to check what exactly is going on (https://github.com/CiscoSecurity/amp-05-health-checker-windows).

Hope that helps

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