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File Verdict Not Loading for File

javier-arambula
Level 1
Level 1

Cisco used to provide their verdicts on files they found were clean or malicious, within Cisco Secure Endpoint. However, today I noticed that I could not get the verdict to load for any of the files. I get this constant loading symbol that never loads. And this occurs on any file that's checked across the platform.

Noticing some other weird issues as well with Secure Endpoint so wondering if something is going on in the backend that's causing this issue. Anyone else experiencing this? Tested this on a different PC/browser/network and still the same issue.

1 Reply 1

Matthew Franks
Cisco Employee
Cisco Employee

Hey Javier,

You didn't specify where you were viewing the verdict so I had to guess but I checked File Trajectory and the events page and can see it loading the verdict.

MatthewFranks_0-1754394029043.png

If you're still not seeing it could you provide more information please?

Thanks,

-Matt