Renewal of legacy AMP4E to Cisco Secure endpoint

[AndreasKvist]

Hello, 

I have a customer that needs to renew their AMP4E solutions. The SKU they are using has reach EOL and cant be renewed. They need to move to a new SKU. What does the renewal process look like? Is there a specific migration SKU? Does the customer keep the current installation with AMP4E so that the Dashboard remains untouched? The renewal would need to be seemless.

The customer is using FP-AMP-LIC= (SUB SKU FP-AMP-3Y-S2) and is recommended to renew to AMP4E-SEC-SUB.

I´ve found the EoL document but no details on what to do.

Please advice.

BR

Andreas

[Ken Stieers]

Every time we renewed, they just added another set of seats to our current console... so I'd have an overlap of time where I had twice as many as I needed and then the old ones expired.

I think you just need to make sure they know what account to apply it to...

[AndreasKvist]

Thanks Ken!

[Troja007]

Hello,
the best approach will be to get in touch with your Cisco representative. They will support you and answer all questions regarding licensing and renewals.
Greetings,
Thorsten