cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to Cisco Firewalls Community


446
Views
0
Helpful
6
Replies
Beginner

Firepower Update failed Cisco asa 5506x

Hello

I tried to update the firepower module of a cisco 5506 firewall but the installation of the module

it is failed,  The final result is always  Unresponsive

 

ciscoasa(config)# show  module

 

Mod  Card Type                                    Model              Serial No.

---- -------------------------------------------- ------------------ -----------

   1 ASA 5506-X with SW, 8GE Data, 1GE Mgmt, AC   ASA5506            JAD19

 sfr Unknown                                      N/A                JAD194

 

Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version    

---- --------------------------------- ------------ ------------ ---------------

   1 00fe.c8c4.3111 to 00fe.c8c4.311a  1.1          1.1.8        9.9(2)

 sfr 00fe.c8c4.3110 to 00fe.c8c4.3110  N/A          N/A         

 

Mod  SSM Application Name           Status           SSM Application Version

---- ------------------------------ ---------------- --------------------------

 

Mod  Status             Data Plane Status     Compatibility

---- ------------------ --------------------- -------------

   1 Up Sys             Not Applicable       

 sfr Unresponsive       Not Applicable       

 

When I run the "debug cplane " command, I see some errors mentioned below:

 

cp_connect: Connecting to card 1, socket 2, port 7000

cp_connect: Error - cp_connect() returned -1

cp_check_connection: handle -1, conflicts with connection 1 (-1)

cp_check_connection: handle -1, conflicts with connection 2 (-1)

cp_check_connection: handle -1, conflicts with connection 3 (-1)

cp_update_connection: Error updating connection_id 0

 

Is this a hardware issue?

The firewall no longer serve more?

6 REPLIES 6
Beginner

Re: Firepower Update failed Cisco asa 5506x

Please
someone has some idea ?

Frequent Contributor

Re: Firepower Update failed Cisco asa 5506x

What version of Firepower are you trying to install on the module?
Hall of Fame Master

Re: Firepower Update failed Cisco asa 5506x

Note that the ASA 5506 only supports Firepower through version 6.2.3.x.

Release 6.3 and higher is not supported on the ASA 5506-x and ASA 5512-X. If you try to install them, they will result in the error you are seeing.

Beginner

Re: Firepower Update failed Cisco asa 5506x

Hello

 

Thanks Marvin and GRANT3779  for answering

 

The operating system of the Firewall is the following:

asa992-lfbff-k8.SPA

The version of the module that I have tried to install is the following:

asasfr-5500x-boot-6.2.3-4.img

I attach the logs of the Firepower installation process

 

I clarify that I have also tried with previous versions

but the result is the same

Highlighted
Hall of Fame Master

Re: Firepower Update failed Cisco asa 5506x

Your log attachment shows the module is now in recover mode.

You need to go into the module cli and complete the process by doing "Setup" of the boot image and "system install" of the full pkg.

https://www.cisco.com/c/en/us/support/docs/security/asa-firepower-services/118644-configure-firepower-00.html#anc7

Beginner

Re: Firepower Update failed Cisco asa 5506x

Thanks Marvin
After several attempts I was able to install the module.