Collect metrics failed : requested resource could not be found (vSDatastore)

[NicolasJacq]

Hello,

I am working on Tidal Enterprise Orchestrator 2.3.0.441 (hotfix1 and 2, content update 1), part of CIAC starter edition.

Scheduled Collect metrics failed in ‘vSphere Datastores Data Sync’ at the last step : ‘Export Service Item Data’.

Failure appears in ‘NS API – Query SI’ :

The remote server returned an error: (404) Not Found. <nsapi-error-response>Requested resource could not be found.</nsapi-error-response>

The URL is http://XXX:8088/RequestCenter/nsapi/serviceitem/SivSDatastore/Name=Devo/datastore2

The account is nsapiuser and of course the item Devo/datastore2 exists in the Portal. I did not change the workflow.

Do you know what could be the issue ?

Thank you very much.

Cheers,

Nicolas

[Shaun Roberts]

Probably you do not have all the proper permissions for the nsapi user.

Are they a site admin and CPTA?

do they belong to the Cloud Admin OU (as their home OU) and the Site admin OU?

After doing that, bounce the CCP server.

If you still have issues, use your support services contract and open a TAC case.

-Shaun Roberts

CIAC/CPO Support Team lead

shaurobe@cisco.com

[NicolasJacq]

Hello,

Thanks for answer.

nsapiuser permissions are ok, see screenshots below.

[Shaun Roberts]

As with the other post, these forums are not good for deep troubleshooting. You need to open a case for this as well.

-shaun

[NicolasJacq]

Ok I will do it.