Creating a new POSITION for an OU

[Daniel Faust]

Creating a new POSITION for an OU

2006.0.7.1 (1961)

Question:

If I create a new POSITION in the OU and call it MANAGER2 can I grant the manage OU rights to that position.  I tried it in my sandbox and the permission didnt seem to work.

We have a need for 2 and 3 managers of a ServiceTeam to be allowed to reassign tickets.

Thank you
Daniel - Safeway

[Ed Contini - newScale]

Hi Dan,

As you have discovered, no that won't work. The only position that has system behavior associated with it in RC06 is the system-defined Manager position for a Service Team.

However, it is the Service Manager Site Permission that enables a user to reassign tasks, not the Manager position for a Service Team. What the Manager position gets you is the convenience of seeing the Service Team, and all of its members, in one place in ServiceManager.

Any user with the Servic