Intelligent Automation

Namespace for a closed requestHi - does anyone know how to configure a namespace that will take the customer directly to their closed request (this would be an email they would receive).  I know how to direct them to an authorization or to serviceman...

Some Users are getting a blank screen after order submissionSome users are complaining that they see a blank screen (complete blank screen, NOT an error screen) when they submit an order in newScale system. This problem is intermittent for them, not ...

I ran the Authenticate per Session request and received a valid session token. Using SoapUI.Then  I ran a subsequent request, which is denied with error AUTH002 or error  AUTH008 depending what values I add to the header, Any suggestions on  how to p...

Passing a Dictionary value to a external databaseRequestCenter 2008.3Oracle 10gWebsphere 6.1IE6 & IE7Hi:I was wondering how to code the xml to get the "dictionary.Field" value of a requisition submitted.  Looking at the guide, I have determined that ...

Do all approval tasks for each item in a request need to be completed before any of the items move on to the delivery moment?I was under the impression that each item in a request had its own individual workflow.  After adding several items to a requ...

For services, where the tasks happen concurrently, we want to send a 'closure mail' to the customer when all tasks are completed. As the tasks happen concurrently, we don't know which is the last one to complete. Can anyone tell me how we can specify...

fix the JS errorsMajority of us have JavaScript debugger enabled in IE. When visiting this GroupSwim site I get a lot of JS errors. Can they look into those?

how do I find Site Administrator - post upgrade2008.3 - SANDBOXOracle 10gWebsphere 6.1I just sucessfully converted a backup copy of DEV to 2008.3I can not seem to search for the OU "Site Administration"the only place that I can find it is on the main...

Attachments on the Request FormI know you can add file attachments in the initial customer request by selecting the Add and Review Order button and attaching a file on the Order Review form.  But is there a way to have a file attachment button on the...

Looking for good people?All - I have a couple of resumes for contractors and fulltime personnel. If anyone is interested, I have Service Designers and one Site Admin/Service Designer/Technical Lead, etc. These are NOT newScale employees but people we...

Creating a new POSITION for an OU2006.0.7.1 (1961)Question:If I create a new POSITION in the OU and call it MANAGER2 can I grant the manage OU rights to that position.  I tried it in my sandbox and the permission didnt seem to work.We have a need for...

2008 - Roles/Permissions MatrixWe are currently going throught the 2008 upgrade (from 2006.0.8).  We were wondering if anyone created a "matrix" for the Roles/Permissioning in 2008 AND if anyone would be willing to share what they've done? I can be ...

Top of our list - Improve OOB and allow bulk orderingI'll happily start off this new discussion.  We have a fairly long list of feature requests, but the items at the top of the list and what we hear most about from users are these two items.1. Order...

Conditional Rules for 2008.3Hi - we have been using conditional rules for our services and they are working GREAT!  I have a question about hiding dictionaries for the service teams or approvers after the request has been submitted.  Example - reques...

I am curious to see what everyone's home page looked like. Could you post a picture of your customized home pages?Thanks