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How to Configure approval

florentd2si
Beginner
Beginner

Hi,

I want to configure approvals on a service only for VSO. So I add an approval in Authorizations tab and I put this on the condition field:

"Approval"="Approval" and "SIBDApprovals.OTAApproval"="Yes".

I checked that the value of OTAApproval is "Yes" when the user is a VSO and "No" if an OTA order this service.

But it doesn't work. There is no approval. If I only use "Approval"="Approval" as a condition, there is an approval for all user who order this service.

So how to configure Approval for VSO and not for OTA?

3 Replies 3

meisenst
Enthusiast
Enthusiast

Do you have actual quotation marks around SIBDApprovals.OTAApproval in your condition statement?

You shouldn't have quotes there.

I have the quotation marks.

If I remove them, when validate I obtain:

Expression "Approval"="Approval" and SIBDApprovals.OTAApproval="Yes" 

  Validation Result:unexpected token: SIBDApprovals.OTAApproval

Lee Calcote
Participant
Participant

You'll want to start with configuring approval for this service via the Configure Approvals service.

And then extend the service with an additional conditional for VSO users only.

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