11-17-2011 06:16 PM
ISF/javascript code doesn't work for non-English RequestCenter proile
Hello,
I am not sure if i posted the same question before also. We have some customers who have set thier language profile in newScale requestcenter to French. However, all the javascript customizations configured on the service forms do not function for 'French' as a Langauge preference. Has anyone encountered the similar issue before and can anyone please suggest a solution for it?
Thanks,
Mihir
11-17-2011 06:16 PM
where do your customizations reside? Webserver?
11-17-2011 06:16 PM
some webservers (IHS for example) have a directory structure such as en_US, fr_FR and only display the files based on users locale. If you are saying that code out of serviceDesigner doesn't get displayed, then I dont know what else it could be.
I would check the basics. Browser type and version. See if they can record a HTTP Watch session for you.
11-17-2011 06:16 PM
some are in the Service Designer itself and some are on webserver in ISFcode. We are on newScale version 2006.0.8.
11-17-2011 06:16 PM
so I went in and changed my profile to French and you are correct it errors!
JS Error #
serviceForm.addEvent("submit","openModal();");
Yet there is no SUBMIT button, its Soumettre la commande
Due to the JS error, no other JSs ar ebeing executed
OPEN A CASE for this
11-17-2011 06:16 PM
I had already opened a case long back, could not get any solution from them though.
-Mihir
11-17-2011 06:16 PM
we had a similar issue a while back where the Approval button was not working in Spanish, needed a fix from nS for it
The way to fix this would be to locate the language XML file, override the French caption with Submit and on onLoad write a global JS that would write the button label again (not so sure about this)
But really its an major defect and they should be able to fix it.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide