-2100 error in CCM 3.3

[prasad.manju]

Hi,

When I try to add the user in Global directory in CCM 3.3, it is giving -2100 stating that unable to add user. But, sometimes it is working fine.

Please suggest.

Many thanks.

[gogasca]

Hi Prasad,

What is the exact CCM version.

Are you using DCD or AD integration?

If using DCD you would gather logs from DCDsrvr/log folder if AD, I would gather sniffer capture to see what is happening.

[neesharm]

I would also recommend checking

1.The state of the DCD service (is it paused state ?)

2.The amount of free space on the server

also a handy link for fixing DC directory issues

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008012b3c3.shtml