3rd caller goes to voicemail not presented to others

[tomamezquita]

we have 4 phones with the same number on the second button, and after 2 phones are active on the line, the 3rd call that comes in goes to voicemail yet there are 2 other phones that can answer if presented. is this a system limitation.

[Jaime Valencia]

It's hard to tell you if this is a system limitation or not if you do not mention what system you're using (CUCM, CME, CUCMBE, UC520) and the version.

HTH

java

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[tomamezquita]

Using CUCM 7.0.2

"Success through partnership"

Tom

[Risat]

If i were in your situation i would check 'Maximum Number of calls' and 'Busy trigger' in the DN configuration page. Since you have 4 phones with same extension you can set them as      Maximum Number of calls - 5

                                                   Busy trigger - 4