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7421 Phone 3CX

onus22
Level 1
Level 1

Hello,

I have a cisco 7421 (non-3pcc version) and I am trying to connect it to my 3cx instance. I have the tftp server setup with the config file and I can see the request being made on tcpdump, but the phone report TFTP timeout on the file.

I also see the phone requesting ITLSEP<mac>.tlv and ITLFile.tlv. There is also a message "No Trust List installed"

Any help greatly appreciated, thanks

7 Replies 7

Leo Laohoo
Hall of Fame
Hall of Fame

A known working SEPmacaddress.cnf.xml template can be found HERE.

Hi Leo,

Thanks for your speedy reply. I have taken that xml file and changed the ip address and such. I am still getting the TFTP Timeout message on the phone. But my logs show that it has indeed requested the files, and when I check using bash tftp then requesting the file it is available. With the ITLSEP<mac>.tlv and CTLSEP<mac>.tlv files; are these not needed? I do not have those but it seems to request them. Phone is stuck on "Registration in progress"

onus22_0-1697534499677.png

Cheers!

TLV files are not important to the integration of the phone to 3CX.

The mandatory files are: 

1.  SEPmacaddress.cnf.xml
2.  Dial Plan
3.  Phone firmware

Apologies, I'm a complete novice.

My dialplan is just this;

onus22_0-1697535596559.png

What firmware do I need? Thanks!

MY SEP file "

<device>
<fullConfig>true</fullConfig>
<deviceProtocol>SIP</deviceProtocol>
<ipAddressMode>0</ipAddressMode>
<allowAutoConfig>true</allowAutoConfig>
<dadEnable>true</dadEnable>
<redirectEnable>false</redirectEnable>
<echoMultiEnable>false</echoMultiEnable>
<ipPreferenceModeControl>0</ipPreferenceModeControl>
<ipMediaAddressFamilyPreference>0</ipMediaAddressFamilyPreference>
<devicePool>
<dateTimeSetting>
<dateTemplate>D/M/Y</dateTemplate>
<timeZone/>
<ntps>
<ntp>
<name/>
<ntpMode>unicast</ntpMode>
</ntp>
</ntps>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
</ports>
<processNodeName>192.168.0.77</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<!-- <TVS> <members> <member priority="0"> <port>2445</port> <address></address> </member> </members> </TVS> -->
<!-- <vpnGroup> <mtu>1290</mtu> <failConnectTime>30</failConnectTime> <authMethod>0</authMethod> <pswdPersistent>1</pswdPersistent> <autoNetDetect>1</autoNetDetect> <enableHostIDCheck>0</enableHostIDCheck> <addresses> <url1></url1> </addresses> <credentials> <hashAlg>0</hashAlg> <certHash1></certHash1> </credentials> </vpnGroup> -->
<sipProfile>
<sipProxies>
<registerWithProxy>true</registerWithProxy>
</sipProxies>
<sipCallFeatures>
<cnfJoinEnabled>true</cnfJoinEnabled>
<callForwardURI>x-cisco-serviceuri-cfwdall</callForwardURI>
<callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
<callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
<callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
<meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
<abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
<rfc2543Hold>false</rfc2543Hold>
<callHoldRingback>1</callHoldRingback>
<localCfwdEnable>true</localCfwdEnable>
<semiAttendedTransfer>true</semiAttendedTransfer>
<anonymousCallBlock>0</anonymousCallBlock>
<callerIdBlocking>0</callerIdBlocking>
<dndControl>0</dndControl>
<remoteCcEnable>true</remoteCcEnable>
<retainForwardInformation>false</retainForwardInformation>
<uriDialingDisplayPreference>1</uriDialingDisplayPreference>
</sipCallFeatures>
<sipStack>
<sipInviteRetx>6</sipInviteRetx>
<sipRetx>10</sipRetx>
<timerInviteExpires>180</timerInviteExpires>
<timerRegisterExpires>3600</timerRegisterExpires>
<timerRegisterDelta>5</timerRegisterDelta>
<timerKeepAliveExpires>120</timerKeepAliveExpires>
<timerSubscribeExpires>120</timerSubscribeExpires>
<timerSubscribeDelta>5</timerSubscribeDelta>
<timerT1>500</timerT1>
<timerT2>4000</timerT2>
<maxRedirects>70</maxRedirects>
<remotePartyID>true</remotePartyID>
<userInfo>Phone</userInfo>
</sipStack>
<autoAnswerTimer>1</autoAnswerTimer>
<autoAnswerAltBehavior>false</autoAnswerAltBehavior>
<autoAnswerOverride>true</autoAnswerOverride>
<transferOnhookEnabled>true</transferOnhookEnabled>
<enableVad>false</enableVad>
<preferredCodec>none</preferredCodec>
<dtmfAvtPayload>101</dtmfAvtPayload>
<dtmfDbLevel>3</dtmfDbLevel>
<dtmfOutofBand>avt</dtmfOutofBand>
<alwaysUsePrimeLine>false</alwaysUsePrimeLine>
<alwaysUsePrimeLineVoiceMail>false</alwaysUsePrimeLineVoiceMail>
<kpml>0</kpml>
<phoneLabel/>
<stutterMsgWaiting>0</stutterMsgWaiting>
<callStats>true</callStats>
<offhookToFirstDigitTimer>15000</offhookToFirstDigitTimer>
<silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
<disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>
<startMediaPort>16384</startMediaPort>
<stopMediaPort>32766</stopMediaPort>
<natEnabled>false</natEnabled>
<natReceivedProcessing>false</natReceivedProcessing>
<natAddress/>
<sipLines>
<line button="1" lineIndex="1">
<featureID>9</featureID>
<featureLabel/>
<proxy>USECALLMANAGER</proxy>
<port>5060</port>
<name>5000</name>
<displayName>Reception</displayName>
<autoAnswer>
<autoAnswerEnabled>0</autoAnswerEnabled>
</autoAnswer>
<callWaiting>3</callWaiting>
<authName>xxx</authName>
<authPassword>xxx</authPassword>
<contact/>
<sharedLine>false</sharedLine>
<messageWaitingLampPolicy>3</messageWaitingLampPolicy>
<messageWaitingAMWI>0</messageWaitingAMWI>
<messagesNumber/>
<ringSettingIdle>4</ringSettingIdle>
<ringSettingActive>5</ringSettingActive>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>true</callerNumber>
<redirectedNumber>true</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
<maxNumCalls>5</maxNumCalls>
<busyTrigger>4</busyTrigger>
<recordingOption>enable</recordingOption>
</line>
</sipLines>
<externalNumberMask/>
<voipControlPort>5060</voipControlPort>
<dscpForAudio>184</dscpForAudio>
<ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
<dialTemplate>cisco_dialplan.xml</dialTemplate>
<softKeyFile/>
</sipProfile>
<MissedCallLoggingOption>1</MissedCallLoggingOption>
<featurePolicyFile/>
<commonProfile>
<phonePassword/>
<backgroundImageAccess>true</backgroundImageAccess>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<vendorConfig>
<defaultWallpaperFile/>
<disableSpeaker>false</disableSpeaker>
<disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
<enableMuteFeature>false</enableMuteFeature>
<enableGroupListen>true</enableGroupListen>
<holdResumeKey>1</holdResumeKey>
<recentsSoftKey>1</recentsSoftKey>
<dfBit>1</dfBit>
<pcPort>0</pcPort>
<spanToPCPort>1</spanToPCPort>
<garp>0</garp>
<rtcp>1</rtcp>
<videoRtcp>1</videoRtcp>
<voiceVlanAccess>0</voiceVlanAccess>
<videoCapability>1</videoCapability>
<hideVideoByDefault>0</hideVideoByDefault>
<separateMute>0</separateMute>
<ciscoCamera>1</ciscoCamera>
<usb1>1</usb1>
<usb2>1</usb2>
<usbClasses>0,1,2</usbClasses>
<sdio>1</sdio>
<wifi>1</wifi>
<bluetooth>1</bluetooth>
<bluetoothProfile>0,1</bluetoothProfile>
<btpbap>0</btpbap>
<bthfu>0</bthfu>
<ehookEnable>0</ehookEnable>
<autoSelectLineEnable>1</autoSelectLineEnable>
<autoCallSelect>1</autoCallSelect>
<incomingCallToastTimer>10</incomingCallToastTimer>
<dialToneFromReleaseKey>0</dialToneFromReleaseKey>
<joinAndDirectTransferPolicy>0</joinAndDirectTransferPolicy>
<minimumRingVolume/>
<simplifiedNewCall>0</simplifiedNewCall>
<actionableAlert>0</actionableAlert>
<showCallHistoryForSelectedLine>0</showCallHistoryForSelectedLine>
<kemOneColumn>0</kemOneColumn>
<lineMode>0</lineMode>
<lowerYourVoiceAlert>0</lowerYourVoiceAlert>
<markCallAsSpam>1</markCallAsSpam>
<callParkMonitor>1</callParkMonitor>
<allCallsOnPrimary>0</allCallsOnPrimary>
<softKeyControl>1</softKeyControl>
<settingsAccess>1</settingsAccess>
<webProtocol>0</webProtocol>
<webAccess>1</webAccess>
<webAdmin>1</webAdmin>
<adminPassword>xxx</adminPassword>
<sshAccess>1</sshAccess>
<detectCMConnectionFailure>0</detectCMConnectionFailure>
<g722CodecSupport>1</g722CodecSupport>
<handsetWidebandEnable>2</handsetWidebandEnable>
<headsetWidebandEnable>2</headsetWidebandEnable>
<headsetWidebandUIControl>1</headsetWidebandUIControl>
<handsetWidebandUIControl>1</handsetWidebandUIControl>
<daysDisplayNotActive>1,7</daysDisplayNotActive>
<displayOnTime>08:00</displayOnTime>
<displayOnDuration>10:00</displayOnDuration>
<displayIdleTimeout>00:10</displayIdleTimeout>
<displayOnWhenIncomingCall>1</displayOnWhenIncomingCall>
<displayRefreshRate>0</displayRefreshRate>
<daysBacklightNotActive>1,7</daysBacklightNotActive>
<backlightOnTime>08:00</backlightOnTime>
<backlightOnDuration>10:00</backlightOnDuration>
<backlightIdleTimeout>00:10</backlightIdleTimeout>
<backlightOnWhenIncomingCall>1</backlightOnWhenIncomingCall>
<recordingTone>0</recordingTone>
<recordingToneLocalVolume>100</recordingToneLocalVolume>
<recordingToneRemoteVolume>50</recordingToneRemoteVolume>
<recordingToneDuration/>
<moreKeyReversionTimer>5</moreKeyReversionTimer>
<peerFirmwareSharing>0</peerFirmwareSharing>
<loadServer/>
<problemReportUploadURL/>
<enableCdpSwPort>1</enableCdpSwPort>
<enableCdpPcPort>0</enableCdpPcPort>
<enableLldpSwPort>1</enableLldpSwPort>
<enableLldpPcPort>0</enableLldpPcPort>
<cdpEnable>true</cdpEnable>
<powerNegotiation>0</powerNegotiation>
<outOfRangeAlert>0</outOfRangeAlert>
<scanningMode>2</scanningMode>
<applicationURL/>
<appButtonTimer>0</appButtonTimer>
<appButtonPriority>0</appButtonPriority>
<specialNumbers/>
<sendKeyAction>0</sendKeyAction>
<powerOffWhenCharging>0</powerOffWhenCharging>
<homeScreen>0</homeScreen>
<accessContacts>1</accessContacts>
<accessFavorites>1</accessFavorites>
<accessVoicemail>1</accessVoicemail>
<accessApps>1</accessApps>
</vendorConfig>
<versionStamp>d902ed5a-c1e5-4233-b1d6-a960d53d1c3a</versionStamp>
<loadInformation/>
<inactiveLoadInformation/>
<!-- <addOnModules> <addOnModule idx="1"> <deviceType></deviceType> <deviceLine></deviceLine> <loadInformation></loadInformation> </addOnModule> </addOnModules> -->
<phoneServices useHTTPS="false">
<provisioning>2</provisioning>
<phoneService type="1" category="0">
<name>Missed Calls</name>
<url>Application:Cisco/MissedCalls</url>
<vendor/>
<version/>
</phoneService>
<phoneService type="1" category="0">
<name>Received Calls</name>
<url>Application:Cisco/ReceivedCalls</url>
<vendor/>
<version/>
</phoneService>
<phoneService type="1" category="0">
<name>Placed Calls</name>
<url>Application:Cisco/PlacedCalls</url>
<vendor/>
<version/>
</phoneService>
<phoneService type="2" category="0">
<name>Voicemail</name>
<url>Application:Cisco/Voicemail</url>
<vendor/>
<version/>
</phoneService>
</phoneServices>
<userLocale>
<name/>
<uid>1</uid>
<langCode/>
<version/>
<winCharSet>utf-8</winCharSet>
</userLocale>
<networkLocale/>
<networkLocaleInfo>
<name/>
<version/>
</networkLocaleInfo>
<deviceSecurityMode>1</deviceSecurityMode>
<idleTimeout>0</idleTimeout>
<authenticationURL/>
<messagesURL/>
<servicesURL/>
<directoryURL/>
<idleURL/>
<informationURL/>
<proxyServerURL/>
<secureAuthenticationURL/>
<secureMessagesURL/>
<secureServicesURL/>
<secureDirectoryURL/>
<secureInformationURL/>
<secureIdleURL/>
<transportLayerProtocol>1</transportLayerProtocol>
<TLSResumptionTimer>3600</TLSResumptionTimer>
<phonePersonalization>1</phonePersonalization>
<autoCallPickupEnable>true</autoCallPickupEnable>
<blfAudibleAlertSettingOfIdleStation>0</blfAudibleAlertSettingOfIdleStation>
<blfAudibleAlertSettingOfBusyStation>0</blfAudibleAlertSettingOfBusyStation>
<dndCallAlert>1</dndCallAlert>
<dndReminderTimer>5</dndReminderTimer>
<advertiseG722Codec>1</advertiseG722Codec>
<rollover>0</rollover>
<joinAcrossLines>0</joinAcrossLines>
<capfAuthMode>0</capfAuthMode>
<!-- <capfList> <capf> <phonePort>3804</phonePort> <processNodeName></processNodeName> </capf> </capfList> -->
<certHash/>
<encrConfig>false</encrConfig>
<userId/>
<ownerId/>
<sshUserId>xxx</sshUserId>
<sshPassword>xxx</sshPassword>
</device>

"

(Please remove the username & password.)

Thanks,

I put in a fake password for testing anyway. Still can't get this damm thing to work...

Is the phone getting a valid IP address? 
If it can, put the phone's IP address into a browser. 
go to Device Logs >  Status Messages. 

What is error messages are there?