7961 abbreviated dial not availble if it has a call on hold

[ian.mcguinness]

A customer has 7961 with 8.2(1) phone load an the abbreviated dial softkey is not available once he puts a call on hold, however he can do this from a 7960 with running 8.0(3). Is this a bug with the phone load. I will try load 8.2(2) to see if it fixes it but there is no mention in the release notes

[thisisshanky]

Abbr dial is supported only with on hook dialing. Since you are already on a call, i doubt if AbbrDial will show up. I think you are seeing normal behaviour.

HTH

Sankar

PS: please remember to rate posts!~

[ian.mcguinness]

Sankar I thought it may be something like that but the user is certain that they are able to do this from a 7960 phone

[xavigo_cisco]

Got the same issue with a 7921 (CUCM 4.3). No matter the phone, I can't transfer using AbbrDial.

The only workaround I found is to use de Personal Fast Dial service.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_1/ccmcfg/b09pd.html#wp1004854

Hope it helps.

Javier