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8851 Firmware Update (12-1-1 to 12-7-1) Failing "Failure Reason 19"

Hello,

I have a Cisco 8851 phone that was installed running SIP firmware in a FreePBX environment, the phone has since moved servers, and I am attempting to do a firmware update in the process of migration, I have downloaded the latest SIP firmware from Cisco, and I have `sip88x.12-7-1-0101-415.loads` as well as the rest of the files from the zip (non COP version) in the root of my TFTP server, I updated the `.cnf.xml` to include the name of the new load file in the `<loadInformation>` tag, the configuration file is otherwise identical to previous (exception the IP addresses changed to reflect migration to new server), phone boots, and gets stuck at `phone is registering`, see logs from webUI:

 

Status Messages:

 [7:53:21pm 09/12/20] No trust list installed
 [7:53:38pm 09/12/20] TFTP timeout : SEPE0899DFAF4C2.cnf.xml
 [7:53:39pm 09/12/20] VPN not configured
 [7:53:57pm 09/12/20] Error updating user locale
 [7:54:14pm 09/12/20] Error updating network locale
 [7:55:37pm 09/12/20] No trust list installed
 [7:55:54pm 09/12/20] TFTP timeout : SEPE0899DFAF4C2.cnf.xml
 [7:55:56pm 09/12/20] VPN not configured
 [7:56:13pm 09/12/20] Error updating user locale
 [7:56:31pm 09/12/20] Error updating network locale

 

The VPN not configured, errors on user and network locale don't concern me, those are later fish to fry, the TFTP timeout is what worries me here, going into the debug display I get a little more information:

 

 [7:52:15pm 09/12/20] DeviceImageDownloadFailure DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address= Method=3 FailureReason=19 Active=sip88xx.12-1-1SR1-4 Inactive=sip88xx.12-0-1SR1-1 FailedLoadId=SIP88xx.12-7-1-0101-415 Server=10.8.90.30 RequestedLoadId=SIP88xx.12-7-1-0101-415
 [7:52:29pm 09/12/20] DeviceName=SEPE0899DFAF4C2 DeviceIPv4Address=10.8.90.50/24 IPv4DefaultGateway=10.8.90.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address= NeighborIPv6Address= NeighborDeviceID=CN0F2H9J282983680048A00 NeighborPortID=Gi1/0/9 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=3 DNSStatusUnifiedCM1=0 DNSStatusUnifiedCM2=0 DNSStatusUnifiedCM3=0 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress= LocalPort=0 TimeStamp=1607403569458 ReasonForOutOfService=24 LastProtocolEventSent=Sent:REGISTER sip:10.8.90.30 SIP/2.0 Cseq:102 REGISTER CallId:e0899dfa-f4c20002-10680c15-3d6c9427@10.8.90.50 LastProtocolEventReceived= ReasonForOutOfServiceText=LastTimePhoneRegRej ActiveInterface=Wired
 [7:53:21pm 09/12/20] DeviceTLInfo DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=Not InstalledITL_TFTP_Server=N/AStatusCode=6
 [7:53:38pm 09/12/20] DeviceImageDownloadStart DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address= Active=sip88xx.12-1-1SR1-4 RequestedLoadId=SIP88xx.12-7-1-0101-415
 [7:54:00pm 09/12/20] DeviceImageDownloadFailure DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address= Method=3 FailureReason=19 Active=sip88xx.12-1-1SR1-4 Inactive=sip88xx.12-0-1SR1-1 FailedLoadId=SIP88xx.12-7-1-0101-415 Server=10.8.90.30 RequestedLoadId=SIP88xx.12-7-1-0101-415
 [7:55:37pm 09/12/20] DeviceTLInfo DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=Not InstalledITL_TFTP_Server=N/AStatusCode=6
 [7:55:55pm 09/12/20] DeviceImageDownloadStart DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address= Active=sip88xx.12-1-1SR1-4 RequestedLoadId=SIP88xx.12-7-1-0101-415
 [7:56:17pm 09/12/20] DeviceImageDownloadFailure DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address= Method=3 FailureReason=19 Active=sip88xx.12-1-1SR1-4 Inactive=sip88xx.12-0-1SR1-1 FailedLoadId=SIP88xx.12-7-1-0101-415 Server=10.8.90.30 RequestedLoadId=SIP88xx.12-7-1-0101-415
 [8:00:01pm 09/12/20] DeviceTLInfo DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=Not InstalledITL_TFTP_Server=N/AStatusCode=6
 [8:00:18pm 09/12/20] DeviceImageDownloadStart DeviceName=SEPE0899DFAF4C2 IPv4Address=10.8.90.50 IPv6Address= Active=sip88xx.12-1-1SR1-4 RequestedLoadId=SIP88xx.12-7-1-0101-415

 

where 10.8.90.50 is the phones DHCP IP, and 10.8.90.30 is both the PBX and TFTP server.

 

"DeviceImageDownloadFailure" "FailureReason=19" is what sticks out to me, and I'm having a hard time deciphering it.

 

The phones current active load is "sip88xx.12-1-1SR1-4" "Last Upgrade = Upgrade Failed"

 

Suggestions into what may be the root cause of this error highly appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

"Network Info" on the endpoint itself reports the TFTP server as 10.8.90.30 which is correct, as a troubleshooting step i just tried tftp -i GET from my PC, connect request failed, however digging deeper into xinetd logs, it does appear to be seeing that request, and isnt fulfilling it, this is clearly an issue with FreePBX/xinetd and not the Cisco phone, so I'll mark this thread closed, but thanks for the assistance anyhow!

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2 REPLIES 2
Leo Laohoo
VIP Community Legend


@DerianHartmann1329 wrote:

[7:53:38pm 09/12/20] TFTP timeout : SEPE0899DFAF4C2.cnf.xml


This is telling me the phone may still be pointed to the wrong TFTP server.

"Network Info" on the endpoint itself reports the TFTP server as 10.8.90.30 which is correct, as a troubleshooting step i just tried tftp -i GET from my PC, connect request failed, however digging deeper into xinetd logs, it does appear to be seeing that request, and isnt fulfilling it, this is clearly an issue with FreePBX/xinetd and not the Cisco phone, so I'll mark this thread closed, but thanks for the assistance anyhow!

View solution in original post

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