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Bill
Beginner

8865 - Hold and Transfer softkeys missing while on a video call

Is there a way to add Hold and Transfer softkeys to an 8865 video phone so they are displayed while on a video call?

CUCM version 12.5.1.15900-66, phone firmware sip8845_65.14-0-1-0001-135.

 

The options are there when making an audio only call.

But they disappear when making a video call.

 

I know the Feature Control Policy can be used to modify softkeys, but Hold and Transfer are not available options.

 

And I know these features, are available as Hard keys, so please don't ask why I want this.

Short answer: 'A high profile user wants it'.

 

Thanks

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