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Adding New Subscriber Failed

ozgun.emirhan
Level 1
Level 1

Hello,


I am trying to setup a new subscriber node on a virtual machine, but i have a problem.

First of all i tried to add this node by following steps : system>server>add new>CUCM Voice/Video, but when i click save button, error message "Add failed. TypeDbErrors.IM_PRESENCE_APPSERVER_EXISTS" shows up. I have a presence server(only pub) but it is not associated with CUCM so there is nothing to delete in CUCM about it. ( And i also shutted down presence server which is located in a virtual machine too)  

Meanwhile i started to set the subscriber up but i can't pass the section "Connectivity to First Node". It says, " this node is not found in XXX's server configuration, is this node configured on XXX? Is XXX the correct first node for this node?"  so i am stucked. Does anyone has idea about it?

1 Accepted Solution

Accepted Solutions

Hi

Go to System -> Application and remove everything and then try.

(Rate if it helps)

JB

View solution in original post

12 Replies 12

Jaime Valencia
Cisco Employee
Cisco Employee

What version is this?

HTH

java

if this helps, please rate

System version: 10.5.1.11901-1

Hi,

Can you attach output for below.

run sql ccm select * from AppServer

show network cluster

JB

admin:show network cluster


10.1.24.5 CM-SUB2 Subscriber callmanager DBSub authenticated using TCP since Tue Apr 25 22:31:07 2017
10.6.30.10 CM-SARAC Subscriber callmanager DBSub authenticated using TCP since Thu Jul 27 20:03:29 2017
10.1.24.6 CUP-AKM.ibb.gov.tr CUP-AKM Subscriber unknown unknown not authentica ted - INITIATOR since Fri Jan 13 11:33:47 2017
10.6.30.6 CUP-SARAC Subscriber cups DBSub not authenticated - INITIATOR since Wed May 10 18:55:01 2017
10.1.24.2 CM-PUB Publisher callmanager DBPub authenticated


admin:run sql ccm select * from appserver
pkid name tkappserver ipaddr administrationurl enduserurl fkprocessnode
==================================== ========= =========== ====== ================= ========== =============
11469d13-08aa-4f3d-9480-c357029a6a03 10.1.24.6 3 NULL
5c629d09-3ff8-8295-8772-7de319c317ac 10.6.30.6 3 NULL

Can you also provide output for 

run sql ccm select * from AppServer

JB

admin:run sql ccm select * from appserver
pkid name tkappserver ipaddr administrationurl enduserurl fkprocessnode
==================================== ========= =========== ====== ================= ========== =============
11469d13-08aa-4f3d-9480-c357029a6a03 10.1.24.6 3 NULL
5c629d09-3ff8-8295-8772-7de319c317ac 10.6.30.6 3 NULL

Hi,

Are you trying to ass IM&P Subscriber or CUCM Subscriber?

JB

I am trying to add CUCM Subscriber  not IM&P Subscriber.

Hi

Go to System -> Application and remove everything and then try.

(Rate if it helps)

JB

Thank you for your concern. Now i can add subscriber.

happy to help

Thanks for updating the post.

JB

I have the same problem but with IMP sub you can help me please