Adding New Subscriber Failed

[ozgun.emirhan]

Hello,

I am trying to setup a new subscriber node on a virtual machine, but i have a problem.

First of all i tried to add this node by following steps : system>server>add new>CUCM Voice/Video, but when i click save button, error message "Add failed. TypeDbErrors.IM_PRESENCE_APPSERVER_EXISTS" shows up. I have a presence server(only pub) but it is not associated with CUCM so there is nothing to delete in CUCM about it. ( And i also shutted down presence server which is located in a virtual machine too)  

Meanwhile i started to set the subscriber up but i can't pass the section "Connectivity to First Node". It says, " this node is not found in XXX's server configuration, is this node configured on XXX? Is XXX the correct first node for this node?"  so i am stucked. Does anyone has idea about it?

[Jaime Valencia]

What version is this?

[ozgun.emirhan]

System version: 10.5.1.11901-1

[Jitender Bhandari]

Hi,

Can you attach output for below.

run sql ccm select * from AppServer

show network cluster

JB

[ozgun.emirhan]

admin:show network cluster

10.1.24.5 CM-SUB2 Subscriber callmanager DBSub authenticated using TCP since Tue Apr 25 22:31:07 2017
10.6.30.10 CM-SARAC Subscriber callmanager DBSub authenticated using TCP since Thu Jul 27 20:03:29 2017
10.1.24.6 CUP-AKM.ibb.gov.tr CUP-AKM Subscriber unknown unknown not authentica ted - INITIATOR since Fri Jan 13 11:33:47 2017
10.6.30.6 CUP-SARAC Subscriber cups DBSub not authenticated - INITIATOR since Wed May 10 18:55:01 2017
10.1.24.2 CM-PUB Publisher callmanager DBPub authenticated

admin:run sql ccm select * from appserver
pkid name tkappserver ipaddr administrationurl enduserurl fkprocessnode
==================================== ========= =========== ====== ================= ========== =============
11469d13-08aa-4f3d-9480-c357029a6a03 10.1.24.6 3 NULL
5c629d09-3ff8-8295-8772-7de319c317ac 10.6.30.6 3 NULL

[Jitender Bhandari]

Can you also provide output for 

run sql ccm select * from AppServer

JB

[ozgun.emirhan]

admin:run sql ccm select * from appserver
pkid name tkappserver ipaddr administrationurl enduserurl fkprocessnode
==================================== ========= =========== ====== ================= ========== =============
11469d13-08aa-4f3d-9480-c357029a6a03 10.1.24.6 3 NULL
5c629d09-3ff8-8295-8772-7de319c317ac 10.6.30.6 3 NULL

[Jitender Bhandari]

Hi,

Are you trying to ass IM&P Subscriber or CUCM Subscriber?

JB

[ozgun.emirhan]

I am trying to add CUCM Subscriber  not IM&P Subscriber.

[Jitender Bhandari · Accepted solution]

Hi

Go to System -> Application and remove everything and then try.

(Rate if it helps)

JB

[ozgun.emirhan]

Thank you for your concern. Now i can add subscriber.

[Jitender Bhandari]

happy to help

Thanks for updating the post.

JB

[servicioinnetwork]

I have the same problem but with IMP sub you can help me please