Call Forward All button for 2nd and 3rd lines

[marcusdewaal]

I have a PA who has both her bosses lines terminate on her phone as line 2 and line 3. Is there a way to Call Forward All the 2nd and 3rd lines by pressing the CFA button? When I select the line the Call Forward All button is greyed out. I'm running CUCM 9.1.2. The PA refuses to use the CCMUSER webpage to forward those lines.

Regards,

Marcus

[Suresh Subramanian]

Hello Marcus,

It seems system limitation in getting CFA button working for other lines except the primary one.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100304-cfwdall-softkey.html

//Suresh

Please rate all the useful posts.

[Aditya Gupta]

Hi Marcus

As Suresh mentioned, ssing the CFA button on the phone you can forward the calls of primary line only. This information has been documented in the defect below :

https://tools.cisco.com/bugsearch/bug/CSCdr03425/?referring_site=ss

But you can give your users CCMUser page access and they can forward the calls of the secondary line using the Web GUI interface.

Regards

Aditya