06-10-2009 12:33 AM - edited 03-15-2019 06:26 PM
Dear All,
I am running CME 7.1 I have one Operator Phone 7931. As we know that by default if any body calls from outside to the operator phone and if you want to transfer that call to any other extension u just need to press the transfer tab and dial that extension and the call is transfered immediately.
Is it possible that the operator can first talk to the person before he transfers that outside call.
Please let me know if there is any option or configuration required.
Regards,
Malik.
Solved! Go to Solution.
06-10-2009 01:46 AM
06-10-2009 12:50 AM
Hi Tiger,
This is feasible.
Look for full consult transfer for CME.
transfer-system full-consult
-> Sushil
06-10-2009 01:40 AM
thanks sushil..can you plz tell me what command i have to add in the router to perform this task... will be very grateful to you...
Malik.
06-10-2009 01:46 AM
telephony-service
transfer-system full-consult
06-10-2009 01:55 AM
i got it...
under telephony-service we have to add these commands:
transfer-system full-consult
transfer-pattern .T
thanks again...
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