Can't forward a call on no answer

[kuchumovn]

I'm trying to implement forwarding calls from cisco ephones to mobile phones if the employee is not answering on his stationary phone.

On a ephone-dn i write:

call-forward noan [any number here] timeout 8

When I'm trying to make a call to the stationary phone, after 8 seconds it just stops ringing and says "missed calls: 1", but I continue hearing the dialing tone as if the stationary phone kept ringing.

I tried different target numbers - cellphone numbers, internal extension numbers - everytime it's the same.

Calling these numbers works, but forwarding to these numbers doesn't work: i keep hearing dialing tones forever.

If you need any debugs or configs i'll post them.

(If i remove the call-forward pattern, i just hear the busy tone)

telephony-service
 no auto-reg-ephone
 max-ephones 12
 max-dn 30
 ip source-address 192.168.66.129 port 2000
 system message -=TransBank=-
 cnf-file location flash:
 cnf-file perphone
 time-zone 35
 time-format 24
 date-format dd-mm-yy
 max-conferences 8 gain -6
 call-forward pattern ....
 call-forward pattern .T
 moh "flash0:/phones/music-on-hold.au"
 multicast moh 239.1.1.1 port 2000
 transfer-system full-consult
 transfer-pattern ....
dial-peer voice 1 voip
 session target ipv4:10.1.200.57
 destination e164-pattern-map 1
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
 softkeys idle  Newcall Redial Gpickup Pickup
 softkeys seized  Endcall Redial
voice class e164-pattern-map 1
 description "Moscow city & mobile numbers"
  e164 98800.......
  e164 9849[5,8,9].......
  e164 989.........
  e164 64[^3].
  e164 1....
  e164 [2-6]...
ephone-dn  1
 number 6430
 label 6430
 name 6430
 call-forward noan 989160151539 timeout 3
ephone  1
 device-security-mode none
 mac-address 001F.CA35.1F2E
 type 7911
 button  1:1

[Carlo Poggiarelli]

Hi Nikolay.

Try to add a transfer-pattern .T and see if it works.

HTH

Regards

Carlo

Please rate all helpful posts

[kuchumovn]

Thanks for the tip, but it didn't solve the issue.

What I have just found out is that if we call from a cisco ephone to the stationary cisco ephone the call transfer succeeds, but if we call from an Avaya phone to the stationary cisco ephone the call transfer fails and i keep hearing the dialing tones.

So the call transfer fails because Cisco equipment and Avaya equipment currently don't interoperate correctly.

Are there any CME settings we should look into to make them work together to forward "noan" calls?

10.1.200.57 is the SIP proxy.

It's CME too.

Currently I don't know how Avaya interoperates with CME (another employee is administering Avaya).

I guess it's some kind of SIP thing.

I'll contact him, maybe he has some ideas.

[kuchumovn]

We managed to resolve the issue.

The missing configuration was:

allow-connections h323 to h323

supplementary-service h450.12

Now forwarding between CME and Avaya works.

The case is resolved.