Centrex with unity

[w.rana]

We have Centrex with unity 4.05

Do you know an easy way for the attendant to transfer a call to a users voice mailbox (without making the users extension ring).

[Tommer Catlin]

In Callmanager you can hit:

Transfer

extension

#2

and it will transfer to vm directly.

In Centrex, you may have to configure some sort of pilot number into Unity that would go the opening greeting for example

Then the operator could hit:

transfer

unity pilot number

plays opening greeting

dial extension

#2

hang up

Call is then transfered into the subscribers voicemail directly.