CIPC & phone url problem

epasqualotto · ‎01-11-2009

Hi all, I have a problem with my CME and CICP ver. 7.0.1.0

I have set in telephony-service some phone url, checked with command "more" if it's present on conf file, checked with debug tftp event if it's the correct file that my CICP download but nothing appear in my ip communicator (device configuration menu).

In my file the phone url rows are:

Communicator/LdapDialin<idleURL></idleURL>

In whitch other way can I debug this problem?

P.S.

I see that conf file is downloaded two times from CIPC... is correct?

Jan 12 00:42:53.429: %IPPHONE-6-UNREGISTER_NORMAL: ephone-13:SEP00FFD71613D0 IP:192.168.99.211 Socket:5 DeviceType:Phone has unregistered normally.

Jan 12 00:42:53.445: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:42:58.569: TFTP: Looking for SEP00FFD71613D0.cnf.xml

Jan 12 00:42:58.601: TFTP: Opened flash:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1074 for process 17

Jan 12 00:43:03.693: TFTP: Looking for Communicator/LdapDirectories.xml

Jan 12 00:43:08.900: TFTP: Looking for Communicator/LdapDialingRules.xml

Jan 12 00:43:12.960: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:43:16.963: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:43:23.583: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:43:23.599: TFTP: Finished flash:/its/XMLDefaultCIPC.cnf.xml, time 00:00:25 for process 17

Jan 12 00:43:27.582: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:43:31.586: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:43:35.606: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 00:43:39.605: TFTP: Looking for SEP00FFD71613D0.cnf.xml

Jan 12 00:43:39.633: TFTP: Opened flash:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1074 for process 17

Jan 12 00:43:44.085: %IPPHONE-6-REG_ALARM: 20: Name=SEP00FFD71613D0 Load= 7.0.1.0 Last=Phone-Keypad

Jan 12 00:43:44.877: %IPPHONE-6-REGISTER: ephone-13:SEP00FFD71613D0 IP:20.20.20.22 Socket:5 DeviceType:Phone has registered.

Jan 12 00:44:04.635: TFTP: Finished flash:/its/XMLDefaultCIPC.cnf.xml, time 00:00:25 for process 17

PPS I have also tryed to create the conf file with the name of mac address, this is downloaded two times and not work too.

Thanks Pasqu.

Nicholas Matthews · ‎01-11-2009

Hi Pasqu,

It looks like the phone isn't actually downloading the phone-specific SEP file. Did you do a more on the SEP file or the XMLDefaultCIPC file?

You can try these things:

On the ephone make sure the type is configured

On the ephone make sure that the MAC is configured

Use this command to make the CNF per-phone:

telephony-service

cnf per-phone

no create cnf

create cnf

Then, try again and see if the phone gets the correct SEP file.

hth,

nick

epasqualotto · ‎01-11-2009

I have already tried this mode and this is the output:

Jan 12 01:28:41.111: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 01:28:46.238: TFTP: Looking for SEP00FFD71613D0.cnf.xml

Jan 12 01:28:46.262: TFTP: Opened flash:/its/SEP00FFD71613D0.cnf.xml, fd 0, size 1030 for process 17

Jan 12 01:28:51.370: TFTP: Looking for Communicator/LdapDirectories.xml

Jan 12 01:28:56.497: TFTP: Looking for Communicator/LdapDialingRules.xml

Jan 12 01:29:00.569: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 01:29:04.577: TFTP: Looking for CTLSEP00FFD71613D0.tlv

CMERouter(config-telephony)#

Jan 12 01:29:10.772: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 01:29:11.260: TFTP: Finished flash:/its/SEP00FFD71613D0.cnf.xml, time 00:00:25 for process 17

Jan 12 01:29:14.764: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 01:29:18.767: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 01:29:22.783: TFTP: Looking for CTLSEP00FFD71613D0.tlv

Jan 12 01:29:26.783: TFTP: Looking for SEP00FFD71613D0.cnf.xml

Jan 12 01:29:26.807: TFTP: Opened flash:/its/SEP00FFD71613D0.cnf.xml, fd 0, size 1030 for process 17

Jan 12 01:29:31.278: %IPPHONE-6-REG_ALARM: 20: Name=SEP00FFD71613D0 Load= 2.1.4.0 Last=Phone-Keypad

Jan 12 01:29:31.970: %IPPHONE-6-REGISTER: ephone-13:SEP00FFD71613D0 IP:20.20.20.22 Socket:5 DeviceType:Phone has registered.

But not resolv my problem, url service is blank.

Nicholas Matthews · ‎01-11-2009

This appears to be unexpected behavior. There's a good chance there's a bug or interoperability issue involved.

I would try a few things:

Factory reset (or uninstall/install) CIPC

Downgrade CIPC versions

Upgrade CME version

You could also fire up wireshark and see what you're getting when you press the services button.

hth,

nick

epasqualotto · ‎01-11-2009

> Factory reset (or uninstall/install) CIPC

Tried

> Downgrade CIPC versions

Tried to 2.1.4

> Upgrade CME version

I can't do this this night! ehehe but I try it asap!

> You could also fire up wireshark and see what you're getting when you press the services button.

No, my problem is before because I can't set the url. For some reason my CIPC don't like my conf / url.

Seems to be a parsing error...