Hello All,
I am experiencing some weird behavior while implementing a standard circular hunt-group. I wonder if someone else has seen this too, and possibly has a workaround.
The setup is as follows:
Hunt Pilot DN 111
connected with standard hunt list,
connected with standard circular line-group with following members:
member 1: 100
member 2: 200
member 3: 300
member 4: 400
1st case:
member 3 not logged in, member 1,2 and 4 are all idle
The callflow is clearly circular; when calling the HP 111 I arrive at 100->200->400->100->200->400->100->200->400, no problem here.
2nd case:
member 3 not logged in, member 1 is in a call, members 2 and 4 are idle:
The callflow is not circular anymore: when calling the HP 111 I arrive at 200->200->400->200->200->400->200->200->400->..
extension 200 receives the double amount of calls of 400
3th case
member 4 not logged in, member 2 is in a call, members 1 and 3 are idle:
Same problem: the callflow is not circular: hp 111 arrives at: 100->300->300->100->300->300->100->300->300->100->300->300
When all phones are logged in, (and one phone is busy) the same problem happens.
It seems like when the hunt-pilot wants to send a call to a phone that is busy the call gets dispatched to the next member in the line-group, however the next call arrives also at that member, meaning the flow is not really circular and some extensions experience more calls than others.
Cheers,
Jeremy
