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Cisco 7841-3PW's Web Configuration Service does not load

kimryan489
Level 1
Level 1

kimryan489_0-1727576428848.png

My Cisco 7841-3PCC was not working as expected after a ISP upgrade, so I performed a factory reset on the phone. After I performed a factory reset on the phone, The web Configuration Utility refuses to load. and gives me a error with the error code: "Unable to load /basic/init.json?request.preventCache=1727575495656 status: 0". Does anyone here know how to fix this issue?

 

1 Accepted Solution

Accepted Solutions

Leo Laohoo
Hall of Fame
Hall of Fame

@kimryan489 wrote:
after a ISP upgrade

Phone's DNS settings is/are incorrect.

View solution in original post

1 Reply 1

Leo Laohoo
Hall of Fame
Hall of Fame

@kimryan489 wrote:
after a ISP upgrade

Phone's DNS settings is/are incorrect.