Cisco 7945 Background Image Download

[mariuszkaluski]

My customer has some 7945 phones with customized background image. This image isn't on the CUCM's TFTP server (since migration from version 7 to 10) so I'm unable to set the same background image on recently added 7965 phones. Is there a way to download background image directly from the Cisco IP Phone 79XX ?

Kind regards.
Mariusz.

[Jitender Bhandari]

Hi Mariusz,

Phones don't keep the images on flash, if you don't find it on TFTP server you will have to get from somewhere else.

JB

[mariuszkaluski]

Hi Jitender,

How is this even possible that these phones keep this customized background image if it's not on the TFTP server. I think previous admin used some kind of third party application to upload the image to the phones directly.
What is your opinion ?

Regards.
Mariusz.

[Jitender Bhandari]

Hi Mariusz,

I dont think that would be the case, can you tell me how are you searching it in TFTP server for those file.

JB

[mariuszkaluski]

OS Administration - TFTP File Management - [Directory-contains] /Desktops/320

[Jitender Bhandari]

Can you search it under

Directory "/Desktops/320x212x16"

JB

[mariuszkaluski]

 I already did. Theres no /320x212x16 Directory on my TFTP server.

[Jitender Bhandari]

can you tell me the exact CUCM version you are running?

Also have you done the upgrade through PCD.

JB

[mariuszkaluski]

System version: 10.5.1.10000-7, I didnt do this migration I think it was done manually with BAT exports.

[Jitender Bhandari]

Upgrades to higher versions are not supported through BAT, so it might be something else

There is BUG that can do so, it says PCD, but i have seen it otherwise also

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus01744

JB

[mariuszkaluski]

Ok I see but I think this migration wasn't done with PCD.

[Jaime Valencia · Accepted solution]

The background image IS kept in the phone, that's why some products like phone designer could work independently of CUCM by pushing the image directly to the device, even if the image was never in the TFTP. The problem is, you cannot download the image from the phone.

If the image is not in the old cluster, there are only a few options:

A) It was at some point in time, and was deleted

B) They used phone designer, or a similar app

C) They used some other 3rd party tool/script to bulk deploy the image