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Cisco 8841 VoIP setup at home

carla
Level 1
Level 1

‎06-26-2017 07:45 PM - edited ‎03-17-2019 10:39 AM

Hello Cisco Support Community,

I just recently received a Cisco 8841 VoIP phone for use at home (I'm an independent contractor).  Unfortunately, I'm unable to finish the phone setup especially when entering my "activation code" or "service domain."  Currently, I have the phone connected directly to my router using an Ethernet cable.  Are there any additional items that are needed to complete the setup?  I thought everything would be working once I'm connected to my home network, but I'm unsure if I need a VoIP adapter or additional devices to complete the setup.  Do I need to be connected to a business network or is it even feasible to have this type of phone at home?  

In addition, what is the monthly price to setup a service contract?  I would like to be provided additional technical assistance, but cannot without setting up one.  

Any suggestions would be greatly appreciated!

Thank you

 

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Leo Laohoo
Hall of Fame
Hall of Fame

‎06-26-2017 08:23 PM

I just recently received a Cisco 8841 VoIP phone for use at home (I'm an independent contractor)

Cisco phones are notoriously a challenge to set up if used without a Cisco CallManager solution. 

You will need to prepare the following: 

  1. DHCP Option 150;
  2. Phone firmware; 
  3. SEPmacaddress.cnf.xml file; 
  4. Dialplan.xml file; and
  5. And a TFTP server

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