Hello,
i have problem about my CUCM11.5 license. last week i upgraded my cucm from 8.6 to 11.5. when i contact license team for upgrade my CUCM license they said me:
"You may need to get in touch with our Contract Team and ask them to add the licenses to a Contract so we can upgrade them to 11."
Then i contact Contract team and they said that:
"Please note that for provided hardware serial# QCI1111111 itself does not have IB records in our database (CCW-R and CMRC)."
i have CUCM 8.6 license PAK and when i want to reguest to smart account with our company domain syytem said that " this domain identifier already exist.
I dont know what can i do in this situation for solve this problem.
