Cisco Unified CME B-ACD and Tcl

[Camilo Enrique Barbaste Andrade]

Good afternoon,

I have router Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M6a, with app-b-acd-2.1.2.3.tcl (this i upload to router because i dont find the scripts or TAR archive in the system)

I just need B-ACD to run the welcome greeting and then ask the user to dial option 1 to the extension or 0 for recepcionist.

I don't want the B-ACD to pass the user to different queues.

the audio files are in spanish.

My application configuration is:

!
application
 service aa flash0:/cme-b-acd/app-b-acd-aa-2.1.2.3.tcl
  paramspace english index 1
  param number-of-hunt-grps 1
  param menu-timeout 6
  param handoff-string aa
  param dial-by-extension-option 0
  paramspace english language en
  param aa-pilot XXXXXXX (public number)
  param max-extension-length 5
  paramspace english location flash0:/cme-b-acd/
  param second-greeting-time 120
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 30
  param voice-mail XXXXX (is this necesary?????)
  param max-time-call-retry 600
  param service-name queue
 !
 service queue flash0:/cme-b-acd/app-b-acd-2.1.2.3.tcl
  param aa-hunt1 XXXXX (extension of receptionist)
  param number-of-hunt-grps 1
 !

Please can you help me and say if this correct ???????

Other questions: i upload the audio files in the same directory that de aplications programs in my case:

Directory of flash0:/cme-b-acd/

  431  -rw-       26087  Feb 11 2015 15:30:42 -03:00  app-b-acd-2.1.2.3.tcl
  432  -rw-       19191  Feb 11 2015 15:32:06 -03:00  app-b-acd-2.1.2.3-ReadMe.txt
  433  -rw-       37673  Feb 11 2015 15:32:30 -03:00  app-b-acd-aa-2.1.2.3.tcl

Here?????

Thanks and best regards.,

Camilo

mmxv

[Shadi Shami · Accepted solution]

Hello,

Change this (dial-by-extension-option 1) and (param aa-hunt1) is an ephone hunt group that has operator's extension.

Several complete examples with explanation can be found at the link below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#wp1003141

Thank you,

Shadi

[Camilo Enrique Barbaste Andrade]

Good Morning,

Thank you very much for your reply, i will test this and send the feedback.,

Good day,

Camilo

mmxv