Good afternoon,
I have router Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M6a, with app-b-acd-2.1.2.3.tcl (this i upload to router because i dont find the scripts or TAR archive in the system)
I just need B-ACD to run the welcome greeting and then ask the user to dial option 1 to the extension or 0 for recepcionist.
I don't want the B-ACD to pass the user to different queues.
the audio files are in spanish.
My application configuration is:
!
application
service aa flash0:/cme-b-acd/app-b-acd-aa-2.1.2.3.tcl
paramspace english index 1
param number-of-hunt-grps 1
param menu-timeout 6
param handoff-string aa
param dial-by-extension-option 0
paramspace english language en
param aa-pilot XXXXXXX (public number)
param max-extension-length 5
paramspace english location flash0:/cme-b-acd/
param second-greeting-time 120
param welcome-prompt _bacd_welcome.au
param call-retry-timer 30
param voice-mail XXXXX (is this necesary?????)
param max-time-call-retry 600
param service-name queue
!
service queue flash0:/cme-b-acd/app-b-acd-2.1.2.3.tcl
param aa-hunt1 XXXXX (extension of receptionist)
param number-of-hunt-grps 1
!
Please can you help me and say if this correct ???????
Other questions: i upload the audio files in the same directory that de aplications programs in my case:
Directory of flash0:/cme-b-acd/
431 -rw- 26087 Feb 11 2015 15:30:42 -03:00 app-b-acd-2.1.2.3.tcl
432 -rw- 19191 Feb 11 2015 15:32:06 -03:00 app-b-acd-2.1.2.3-ReadMe.txt
433 -rw- 37673 Feb 11 2015 15:32:30 -03:00 app-b-acd-aa-2.1.2.3.tcl
Here?????
Thanks and best regards.,
Camilo
mmxv
