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CME Directory Issue – Stuck on "Loading"

Austin3:16
Level 1
Level 1

Hello Team,

I have an issue with the directory on my CME (ISR 4331) with CP-8845 phones. Everything is working fine, but when I press the "Directory" button, it stuck on "Loading" and does not display the Corporate Directory or Personal Directory.

I have already applied all the prerequisites to retrieve the contacts and even performed an upgrade, but the issue persists. To troubleshoot, I tested with a CP-7811 phone, which previously worked on another system, but it shows the same behavior.

Has anyone encountered this issue before or has any suggestions?

13 Replies 13

M02@rt37
VIP
VIP

Hello @Austin3:16 

The CME must have the built-in HTTP server enabled to serve directory requests.

Best regards
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http is already enabled

OK @Austin3:16 

Do you have perfo http debug on CME ?

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

yes i run the "debug ip http all"  and i press the contact button but i dont get any Log maybe a network issue

Hello @Austin3:16 

On your voice register global you have configured the url for Directory access ? 

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

yes of course 

Could you please share config ?

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

Yes, Attached The Running Config

Hello @Austin3:16 

Once Directories button pressed, the phone sends HTTP request to CME for URL http://192.168.61.250/localdirectory.

Remember to do create profile and then reset IP Phones.

 

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

i didin't receive any log when i press the directory button and when i acces throw web http://192.168.61.250/localdirectory a error appear 

Hello @Austin3:16 

which error ?

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

the error : This XML file does not appear to have any style information associated with it. The document tree is shown below.

now is host not found on the phone and here is the log : 

 

 

Apr 3 13:05:16.772: lds_urlhook, url=/localdirectory
Apr 3 13:05:16.772: Thu, 03 Apr 2025 13:05:16 GMT 192.168.1.5 /localdirectory ok
Protocol = HTTP/1.0 Method = GET Query = locale=SIP_English_United_States&name=SEP482E72EBFB38
Apr 3 13:05:16.773: Content-Type = text/xml; charset="utf-8"

Apr 3 13:05:16.774: local_directory_search_get_action: minor = 0, uri_index =locale=SIP_English_United_States&name=SEP482E72EBFB38
Apr 3 13:05:16.774: ipkeyswitch_ldir_send_file 1: page 0
Apr 3 13:05:16.774: ipkeyswitch_ldir_send_file 3: to send prologue