CME Directory Issue – Stuck on "Loading"

[Austin3:16]

Hello Team,

I have an issue with the directory on my CME (ISR 4331) with CP-8845 phones. Everything is working fine, but when I press the "Directory" button, it stuck on "Loading" and does not display the Corporate Directory or Personal Directory.

I have already applied all the prerequisites to retrieve the contacts and even performed an upgrade, but the issue persists. To troubleshoot, I tested with a CP-7811 phone, which previously worked on another system, but it shows the same behavior.

Has anyone encountered this issue before or has any suggestions?

[M02@rt37]

Hello @Austin3:16 

The CME must have the built-in HTTP server enabled to serve directory requests.

[Austin3:16]

http is already enabled

[M02@rt37]

OK @Austin3:16 

Do you have perfo http debug on CME ?

[Austin3:16]

yes i run the "debug ip http all"  and i press the contact button but i dont get any Log maybe a network issue? 

[M02@rt37]

Hello @Austin3:16 

On your voice register global you have configured the url for Directory access ? 

[Austin3:16]

yes of course 

[M02@rt37]

Could you please share config ?

[Austin3:16]

Yes, Attached The Running Config

[M02@rt37]

Hello @Austin3:16 

Once Directories button pressed, the phone sends HTTP request to CME for URL http://192.168.61.250/localdirectory.

Remember to do create profile and then reset IP Phones.

[Austin3:16]

i didin't receive any log when i press the directory button and when i acces throw web http://192.168.61.250/localdirectory a error appear 

[M02@rt37]

Hello @Austin3:16 

which error ?

[Austin3:16]

the error : This XML file does not appear to have any style information associated with it. The document tree is shown below.

[Austin3:16]

now is host not found on the phone and here is the log : 

Apr 3 13:05:16.772: lds_urlhook, url=/localdirectory
Apr 3 13:05:16.772: Thu, 03 Apr 2025 13:05:16 GMT 192.168.1.5 /localdirectory ok
Protocol = HTTP/1.0 Method = GET Query = locale=SIP_English_United_States&name=SEP482E72EBFB38
Apr 3 13:05:16.773: Content-Type = text/xml; charset="utf-8"

Apr 3 13:05:16.774: local_directory_search_get_action: minor = 0, uri_index =locale=SIP_English_United_States&name=SEP482E72EBFB38
Apr 3 13:05:16.774: ipkeyswitch_ldir_send_file 1: page 0
Apr 3 13:05:16.774: ipkeyswitch_ldir_send_file 3: to send prologue

[Austin3:16 · Accepted solution]

hello, the error is fixed. it's a network issue. thank you very much