03-29-2025 03:33 AM
Hello Team,
I have an issue with the directory on my CME (ISR 4331) with CP-8845 phones. Everything is working fine, but when I press the "Directory" button, it stuck on "Loading" and does not display the Corporate Directory or Personal Directory.
I have already applied all the prerequisites to retrieve the contacts and even performed an upgrade, but the issue persists. To troubleshoot, I tested with a CP-7811 phone, which previously worked on another system, but it shows the same behavior.
Has anyone encountered this issue before or has any suggestions?
03-29-2025 07:41 AM
Hello @Austin3:16
The CME must have the built-in HTTP server enabled to serve directory requests.
03-29-2025 08:58 AM
http is already enabled
03-29-2025 11:31 AM
OK @Austin3:16
Do you have perfo http debug on CME ?
03-30-2025 02:13 AM
yes i run the "debug ip http all" and i press the contact button but i dont get any Log maybe a network issue?
03-30-2025 03:06 AM
Hello @Austin3:16
On your voice register global you have configured the url for Directory access ?
03-30-2025 03:39 AM
yes of course
03-30-2025 09:05 AM
Could you please share config ?
03-31-2025 12:06 PM
03-31-2025 09:45 PM - edited 03-31-2025 09:46 PM
Hello @Austin3:16
Once Directories button pressed, the phone sends HTTP request to CME for URL http://192.168.61.250/localdirectory.
Remember to do create profile and then reset IP Phones.
04-02-2025 04:31 AM
i didin't receive any log when i press the directory button and when i acces throw web http://192.168.61.250/localdirectory a error appear
04-02-2025 05:01 AM
04-03-2025 02:05 AM
the error : This XML file does not appear to have any style information associated with it. The document tree is shown below.
04-03-2025 07:05 AM - edited 04-03-2025 07:06 AM
now is host not found on the phone and here is the log :
Apr 3 13:05:16.772: lds_urlhook, url=/localdirectory
Apr 3 13:05:16.772: Thu, 03 Apr 2025 13:05:16 GMT 192.168.1.5 /localdirectory ok
Protocol = HTTP/1.0 Method = GET Query = locale=SIP_English_United_States&name=SEP482E72EBFB38
Apr 3 13:05:16.773: Content-Type = text/xml; charset="utf-8"
Apr 3 13:05:16.774: local_directory_search_get_action: minor = 0, uri_index =locale=SIP_English_United_States&name=SEP482E72EBFB38
Apr 3 13:05:16.774: ipkeyswitch_ldir_send_file 1: page 0
Apr 3 13:05:16.774: ipkeyswitch_ldir_send_file 3: to send prologue
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