CUE AA transfer to B-ACD script no sound

[malloyj01]

Hello Community, 

I am having an issue with AA and B-ACD.

When a call comes in, it is sent to AA, which is only used to check the time. If the time falls between the opening hours, then transfer to the B-ACD script, running on the CME. 

The caller then gets the menu prompt played, and they click their option. The user is then placed into the queue. They hear the MOH, and all is good.

Then the operator picks up the handset, and the call is connected. The call however is silent. No communication can be heard by either party. 

I am able to tell when this is going to occur, as the terminal monitor shows the following: 

VCC, mtp1 index, mtp2 index, stream1, stream2 = 0 0 5 6 VCC, mtp1 index, mtp2 index, stream1, stream2 = 0 0 6 5

Any Ideas?

Many Thanks!

Joe

[malloyj01]

Thanks for the logging stuff. I have got the following configured: 

gw-accounting file
 primary ftp ftp://192.168.0.182/Cisco-Call-Logs/ username user password password
 secondary ifs flash:/logs
 acct-template callhistory-detail
 maximum buffer-size  40
 maximum retry-count 4
 maximum cdrflush-timer 245
 cdr-format compact

Yet, I receive this error when it attempts to open a connection. 

008357: *Aug 15 15:43:50.198: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file - open ftp://user:password@ftp://192.168.0.182/Cisco-Call-Logs.AS-RTR-VCE-01.08_15_2014_16_43_20.198. Error=1544(Unknown error 1544)

Any ideas?

[malloyj01]

How should I capture the debugs then, if not done through the terminal?

[malloyj01]

This has not solved the problem. The problem still persists. 

Joe