CUME v4.0 Firmware upgrade issue.

gmgarrian · ‎09-08-2008

I'm setting up CUCME on a 2851 running IOS 12.4(9)T7. I set up the phone loads and uploaded the firmware files, but the two phone types I have, 7941G and 7911G aren't liking it. The 7911's loop through a Cisco and "upgrading" screen, though it doesn't upgrade. The 7941's look like they download the firmware, but then it's hanging on the Cisco screen with a small "target" icon in the lower left where the check mark usually is.

I'm stumped. Here's the relevant config from the router:

!

ip cef

no ip dhcp use vrf connected

ip dhcp excluded-address 192.168.150.1 192.168.150.50

ip dhcp excluded-address 192.168.150.240 192.168.150.255

!

ip dhcp pool ITS

network 192.168.150.0 255.255.255.0

option 150 ip 192.168.150.1

default-router 192.168.150.1

!

interface GigabitEthernet0/1

ip address 192.168.150.1 255.255.255.0

duplex auto

speed auto

!

tftp-server flash:CVM41.2-0-2-26.sbn

tftp-server flash:Jar41.2-9-2-26.sbn

tftp-server flash:TERM41.7-0-3-0S.loads

tftp-server flash:cnu41.2-7-6-26.sbn

tftp-server flash:term41.default.loads

tftp-server flash:term61.default.loads

tftp-server flash:cvm11.7-2-0-66.sbn

tftp-server flash:dsp11.1-0-0-73.sbn

tftp-server flash:jar11.7-2-0-66.sbn

tftp-server flash:SCCP11.7-2-1-0S.loads

tftp-server flash:term11.default.loads

tftp-server flash:apps11.1-0-0-72.sbn

tftp-server flash:cnu11.3-0-0-81.sbn

!

telephony-service

load 7941 TERM41.7-0-3-0S

load 7911 SCCP11.7-2-1-0S

max-ephones 40

max-dn 100

ip source-address 192.168.150.1 port 2000

auto assign 1 to 40

dialplan-pattern 1 5083213... extension-length 4

voicemail 3900

max-conferences 8 gain -6

transfer-system full-consult

create cnf-files version-stamp 7960 Sep 08 2008 16:23:35

!

Any help would be appreciated.

Thanks!

Edit: The phones will show up in the dhcp binding log on the router. I'm assuming this is a load issue, but I'm sure I have all the files required...

But I must have missed something.

didyap · ‎09-12-2008

To work around this issue, perform these steps:

1 )To download the new phone load, upgrade to Phone Load 5-0-3-0s or later and power cycle the 7970s.

But make sure that The file name is cmterm-7970-sccp.5-0-3.exe.

2) If the phone hangs on boot up and does not upgrade to 5-0-3-0s, reset the phone to the factory defaults.

For that The phone must be on a network providing an IP address and TFTP server address using DHCP. The alternate TFTP setting is erased when using this procedure, requiring the TFTP server address to be provided by a DHCP server to get the phone upgraded.

Perform these steps:

Power off the phone.

Hold down the number sign (#).

While holding down the number sign (#), connect an AC adaptor to the phone.

Continue to hold down the number sign (#) until the line buttons blink amber.

Release the number sign (#).

Enter: 1 2 3 4 5 6 7 8 9 * 0 #.

The lights should change color from amber to red. The phone is now resetting to factory defaults.

If the procedure does not work, perform it again with a different number sequence:

Power off the phone.

Hold down the number sign (#).

While holding the number sign (#), connect an AC adaptor to the phone.

Continue to hold the number sign (#) until the line buttons blink amber.

Release the number sign (#).

Enter: 3 4 9 1 6 7 2 8 5 0 * #

The lights should change color from amber to red. The phone is now resetting to factory defaults.

I hope it will resolve your issue.