Error opening tftp://.......................(timed out) UC500 loopback network

[jason]

Hello all,

When I try to access areas through CCA (cisco configuration assistant) such as ringtones or backgrounds for the phones, I get an error message. I have attached a screenshot of the error I get

Anyone have any idea as to how I can fix this?

[acampbell · Accepted solution]

Jason,

Firstly thanks for you patience.

We have located the issue to the default gateway of the PC not having ip routes to UC500/CUE.

So it is not always thye rocket science that is the issue.

HTH

Alex

Please rate and mark as correct answer if this helped

[jason]

Thank you for the prompt responses. I couldn't have asked for better help

Jason