I have set up the ability to use Jabber to make calls through a CTI Remote Device as well as the Jabber Remote Destination and that is working as expected. I however cannot get the persistent connection call to go through when a user logs into Finesse. I am having a really hard time finding how to set that up in the different documentation I have looked through. I have followed the instructions that I have been able to find on setting up Extend and Connect, but can find nothing on how to get the persistent connection to work or how to control the call by call mode in UCCX. I am sure I am missing a step but have no idea at this point where to find the information. Everything I find says that it uses this persistent connection/call but never points to configuration of it.
