08-01-2007 03:22 PM - edited 03-14-2019 10:53 PM
hi,
i have installed the CCM 5.1, the problem is once in the while when i reboot the CCM, and i try to logout the phone, the message : "Device EM not Enabled", and i cannot logout the profile neither from the phone nor directly from call manager.
please explain what this message means, and help me if it's possible.
08-01-2007 07:49 PM
Hi,
Can check you only get this error after u reboot the CCM or always get this error?
The Publisher provides the EM service so if you are rebooting that, it is normal that EM would not work till the services are all up and running.
:)
Eugene
08-02-2007 01:27 AM
I had encountered that before. please try this procedure.
1) ssh into the server
2) admin: run sql select name,allowhotelingflag from
device where name =
'SEP0013728D0EF0'
this command basically query the
extension mobility flag to
see if the device has it enable or not if it has the
result would be "F". it
means this device doesn't have extension mobility
enable. So whenever you try
to logout it said this device doesn't have EM
enable, as the error above.
(SEP0013728D0EF0 is the IP Phone's device name)
3) In order, for us to logout of the phone we need
to set this flag to be True
run sql update device set allowhotelingflag = 't'
where name =
'SEP0013728D0EF0'
4) after enable this flag to be True, You may try to logout the IP
Phone by using the CCM administration
page.
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