Extension Mobility stuck on requesting

[shyam2014]

Anyone have any ideas on how to resolve the issue of extension mobility option being stuck on requesting when pressed on the phone?

[Carlo Poggiarelli]

Hi Shyam.

You can start checking the url configured on EM service.

Which version of CUCM are you running?

Please let me know

Regards

Carlo

[shyam2014]

URL looks correct in the way it supposed to be configured.

version 8.6

[Carlo Poggiarelli]

Hi Shyam.

Are you using fully qualified domain name or ip address on url?

Did you enable extension mobility service on cisco unified serviceability ?

Did you also enable extension mobility on phone where you are trying to access the service?

Regards

Carlo

[shyam2014]

Ip address

yes

yes

[Carlo Poggiarelli]

To check if EM is correctly working on CUCM side, use the following url from your PC and see if the phone you will use for testing, will register with a user profile:

http://<CUCM IP>/emapp/EMAppServlet?device=<DEVICE NAME>&&userid=<USERNAME>&seq=<PIN>

Substitute all values accordingly and see what happens.

HTH

Regards

Carlo